You asked, we answered

Every month, the City of Vaughan highlights the commonly asked questions received by the public and responded to by Service Vaughan in a series called ‘You asked, we answered.’

Here are the top five inquiries from March: 

1. Where do I report missed waste collection?

You can report missed organics, garbage and, leaf and yard waste collection online at vaughan.ca/ServiceVaughan. You may also report missed waste collection by calling Service Vaughan at 905-832-2281. Green bin, garbage and yard waste items are collected on your scheduled collection day. Items should be placed at the curb in the morning and no later than 7 a.m. on the day of your scheduled collection. Collectors will not return for materials set out late. Visit vaughan.ca/waste to learn more about the City’s waste services.

If your blue box was missed, please contact Miller Waste Systems at 1-855-752-3762 or area10@millerwaste.ca.

Download the Recycle Coach app through the Apple App Store or Google Play for waste-less tips and a personalized collection schedule with optional alerts on what to put at the curb each week.

2. When are my 2026 interim residential property tax payments due?

The City’s 2026 interim residential and non-residential property tax bills were mailed to all Vaughan property owners in February. Payment due dates are as follows:

• First instalment – Friday, March 27
• Second instalment – Tuesday, April 28
• Third instalment – Wednesday, May 27

If you did not receive your tax bill in the mail, contact the City immediately by phone at 905-832-2281 or by email at service@vaughan.ca. Failure to receive a tax bill does not exempt you from paying property taxes – late payment penalties will be added.

To learn more, visit vaughan.ca/PropertyTax.

3. Who do I contact about a blocked catch basin on my street?

If you live close to a catch basin you are encouraged to help clear it of snow, ice and debris, if it’s safe to do so. If a catch basin is blocked or covered, water can pool and flood on the street. You can learn more at vaughan.ca/stormwater.

If you see water ponding or flooding on the street near a catch basin, call the City at 905-832-2281 or email service@vaughan.ca. 

4. How do I appeal a parking or by-law penalty issued by the City?

Penalty notices are issued for violations of City by-laws, including the Parking By-law, within the prescribed timelines, recipients must either pay or appeal the penalty by requesting a review by a Screening Officer. 

Requests for Screening Officer review of a penalty must be received no later than 15 days from the date the penalty notice was served. Recipients can complete an online appeal at vaughan.ca/PenaltyAppeals or request a telephone appointment to speak to a Screening Officer by calling the City at 905-832-2281 or emailing bylaw@vaughan.ca.

If you are not the registered vehicle owner or the contravener named on the penalty notice, you will need to submit a completed Agent Authorization Form (PDF) to appeal on the owner’s behalf.

If you are not satisfied with the decision of the Screening Officer, you may request a Hearing Review. A request must be made within 15 days following the receipt of the Screening Officer’s decision.

The City does not send text messages or email reminders about parking penalties. If you receive a message or email, do not click on the link.

5. How do I register for summer camps?

Registration is open for the City’s one- and two-week summer camp sessions that run from late June through the end of August. Visit vaughan.ca/camps for all program information and to register. Summer camps begin on Monday, June 29 for children ages 4-16. 

Camps are offered at Vaughan community centres, heritage homes and parks, as well as the City Playhouse Theatre, Vaughan Studios & Event Space and The Sports Village, the cricket field and new Treasure Hill Soccer Centre at North Maple Regional Park, and the upgraded outdoor turf and track at Emily Carr Secondary School. 

The City of Vaughan offers more than 100 unique summer camps in creative arts, culinary arts, educational, fitness and wellness, leadership, out-trips, performing arts, general recreation, outdoor adventures, science and technology, skate and hockey, sports, water adventures and inclusion.

The online registration system is available 24-7. If you require assistance creating an online PerfectMind registration account, call Service Vaughan at 905-832-2281, email rec@vaughan.ca or watch this short informational video. Visit vaughan.ca/recreation for more information.

Have more questions? We’re here to help. The City’s contact centre can be reached by phone at 905-832-2281 (toll free at 1-844-832-2112), by email at service@vaughan.ca, online at vaughan.ca/ServiceVaughan or in person at Vaughan City Hall (2141 Major Mackenzie Dr.).

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