Complete an online request or report an issue with a City service, 24 hours a day, seven days a week. Please note, multiple accounts may be required to access some services.
New! You can now use one password to report issues with waste collection, report issues with Vaughan roads and request services related to parks, trees and grass on City property, as well as access the Service Request Portal (for some waste and water services), the Online Permitting Portal (for building and engineering permits) and the Licensing Portal (for business licences).
If you are accessing your existing account on the Service Request Portal, the Online Permitting Portal or the Licensing Portal for the first time after Sept. 26, 2022, you must reset your password. Learn how to reset your password (PDF).
More information on the online service may be found by clicking on the [Info] links below.
Litter, Vandalism and Graffiti
Parks, Trees and Grass
Request cemetery services [Info]
Request service for a park, playground or splash pad [Info]
Request/report service or issue with shrub beds, planters or weeds [Info]
Request service for sports fields, courts or skate parks [Info]
Request tree pruning, planting or removal [Info]
Garbage and Recycling
Request appliance and Metal Pick Up [Info]
Purchase a City blue box or green bin [Info]
Exchange a City blue box or green bin [Info]
Request Multi-residential (condo) bulky item pickup [Info]
New homeowner bins (pre-purchased) [Info]
Purchase a backyard composter [Info]
Search the 'What Goes Where' tool [Info]
Report missed blue box collection [Info]
Report missed green bin collection [Info]
Report missed blue box and green bin collection [Info]
Report missed garbage collection [Info]
Report missed yard waste collection [Info]
Roads and Sidewalks
Signs, signals and streetlights
Report an issue with a traffic sign [Info]
Request a new traffic sign [Info]
Report an issue with a streetlight [Info]
Report an issue with a traffic or pedestrian signal [Info]
Request a new traffic or pedestrian signal [Info]
Report or request neighbourhood traffic calming [Info]
Add funds to bulk water account [Info]
Request new or replacement water FOBs [Info]
Request curb box inspection [Info]
Request curb box repair [Info]
Request fire hydrant flow test [Info]
Request hydrant meter rental [Info]
Request municipal water check [Info]
Request water shut off/turn on [Info]
Other helpful links
- Better Business Bureau
- Canada Post
- Community and Home Assistance to Seniors (CHATS)
- Elections Canada
- Elections Ontario
- Find members of Parliament
- Find members of provincial Parliament
- Government of Canada / Service Canada
- Government of Ontario / Service Ontario
- Landlord Tenant Board of Ontario
- MPAC – Municipal Property Assessment Corporation
- Ontario Courts and Court Services
- Ontario Humane Society OSPCA
- Ontario Land Tribunal
- Toronto Region and Conservation Authority
North American toll-free:
Primary Mailing Address:
Vaughan City Hall
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
Call centre hours of operation:
Monday to Friday: 8:30 a.m. to 7:30 p.m.
Report municipal emergencies on evenings and weekends by calling 905-832-2281 and pressing '0' to speak to the City's third-party service provider.
Pet licence, adoptions
Permits for construction
By-law and Compliance, Licensing and Permit Services
Parking permits, graffiti, litter and illegal dumping
Development Engineering Permits
Lot grading, pool/shed permits, additions, new subdivisions
Infrastructure Engineering Drawing Requests
Parks, Forestry and Horticulture Operations
Grass cutting, parks, trees, shrubs, weeds cemetery services, wasps and hornets
Bids and tenders
Recreation program registration
Curb, sidewalk or road maintenance
Garbage, recycling, yard waste
Streetlights, street signs, traffic calming, traffic and pedestrian signals
Water meter, curb box, water shut off/turn on
Dewatering, sewer backup
Service Vaughan's Call Features
Can't find a service on this page? Call the Service Vaughan call centre with your questions or concerns regarding any City program or service. The contact centre is able to assist callers with general inquiries.
Your questions will be answered by knowledgeable and caring staff. If more information or action is required we will put you in touch with the appropriate department for resolution to your inquiry.
The City's call centre offers the following accessibility features:
This technology enables deaf, deafened, hard of hearing or speech-impaired residents to communicate with staff more easily. You can use your familiar TTY communication device; and converts the communication to a pop-up text message that appears on your computer screen – essentially creating an online conversation.
You can access Textnet service by calling: 1-866-543-0545.
With the UbiDuo, communication is quick: the deaf, hard of hearing or hearing person can start a conversation right away instead of writing on paper and pen, or waiting for an interpreter to arrive.
Language Line, an over-the-phone interpretation system that provides verbal translation in over 150 languages, is available free of charge to residents. Request this service with one of our Citizen Service Representatives via the Service Vaughan Contact Centre.