Service Excellence Reports

As the City of Vaughan continues on its Service Excellence journey, measuring the progress being made on this Strategic Plan is a priority.

Strategic Plan booklet cover and plan

Annual progress reports will be provided to Members of Council and the community each March, from 2024 to 2026. The Strategic Plan will continue to be integrated within the budget process, business plans and staff goals. The annual reports will include current performance measures as well as milestones and achievements.

Contact Information

Office of Transformation and Strategy

Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1