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Complete an online request or report an issue with a City service, 24 hours a day, seven days a week. Please note, multiple accounts may be required to access some services.
New! You can now use one password to report issues with waste collection, report issues with Vaughan roads and request services related to parks, trees and grass on City property, as well as access the Service Request Portal (for some waste and water services), the Online Permitting Portal (for building and engineering permits) and the Licensing Portal (for business licences).
If you are accessing your existing account on the Service Request Portal, the Online Permitting Portal or the Licensing Portal for the first time after Sept. 26, 2022, you must reset your password. Learn how to reset your password (PDF).
Adopt an animal
Get a pet licence
Estimate development charges
Get a building or engineering permit
Submit a development planning application
Request an infrastructure engineering drawing
Request a pool construction permit renewal
Request a pool construction inspection
Get a parking permit
Apply for a City job
Request a garbage bin pick up
Report litter or dumping
Request cemetery services
Request service for a park, playground or splashpad
Request/report service or issue with shrub beds, planters or weeds
Request service for sports fields, courts or skate parks
Request tree pruning, planting orremoval
Report an issue with wasp or hornet nests
Request appliance and metal pickup
Purchase a City blue box or green bin
Report a missed green bin collection
Report a missed blue box and green bin collection
Report a missed garbage collection
Report a missed yard waste collection
View the waste collection schedule
Check facility availability
Request curb, sidewalk or interlock repair
Request road, culvert and ditch repair
Add funds to bulk water account
Get bulk water
Request new or replacementwater FOBs
Request a curb box inspection
Request a curb box repair
Request a fire hydrant flow test
Request a hydrant meter rental
Request a municipal water check
Request a water shut off/turn on
Submit a water meter application
Submit a dewatering discharge approval
Report an issue with catch basins and maintenance access holes
Sewer backup service payment
Request Stormwater Management Pond service
Request winter maintenance at a City facilityRequest winter maintenance on roadsRequest winter maintenance on a sidewalk or walkway
Give general feedback
Service Vaughan
Phone: 905-832-2281
TTY: 1-866-543-0545
Your questions will be answered by knowledgeable and caring staff. If more information or action is required we will put you in touch with the appropriate department for resolution to your inquiry.
The City's call centre offers the following accessibility features:
Textnet
This technology enables deaf, deafened, hard of hearing or speech-impaired residents to communicate with staff more easily. You can use your familiar TTY communication device; and converts the communication to a pop-up text message that appears on your computer screen – essentially creating an online conversation.
You can access Textnet service by calling: 1-866-543-0545.
UbiDuo
With the UbiDuo, communication is quick: the deaf, hard of hearing or hearing person can start a conversation right away instead of writing on paper and pen, or waiting for an interpreter to arrive.
Language Line
Language Line, an over-the-phone interpretation system that provides verbal translation in over 150 languages, is available free of charge to residents. Request this service with one of our Citizen Service Representatives via the Service Vaughan Contact Centre.