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The City of Vaughan is committed to treating all people in a way that allows them to maintain their dignity and independence. The City believes in integration and fair access for residents, visitors and employees with visible or non-visible disabilities.

The City promises to meet the needs of people with disabilities in a timely manner by preventing and removing barriers to accessibility, and supporting the goals of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).


Accessible formats or communication supports are available upon request.

News and Updates

How could City services be more accessible?
Have you experienced a barrier when using a City service? Do you have ideas on how we can remove barriers to be more accessible? Provide your accessibility feedback so we can create a more inclusive and barrier-free environment for all residents, businesses and visitors.

2023-2027 Multi-Year Accessibility Plan

Council approved the City’s 2023-2027 Multi-Year Accessibility Plan. Read the plan to learn how we’re continuing to build an accessible city. 

Contact Information


Office of the Chief Human Resources Officer – Accessibility


Phone: 905-832-2281

Fax: 905-832-8575



Vaughan City Hall, Level 100
2141 Major Mackenzie Dr.
Vaughan, ON  L6A 1T1


Accessible formats or communication supports are available upon request.