Compliments and Complaints
The City of Vaughan is committed to improvement by facilitating an environment where all complaints are addressed fairly, respectfully, transparently and as quickly as possible.
Read more about formal compliments and complaints below.
What is a compliment?
A compliment is an expression of satisfaction for a City of Vaughan program, service, facility or staff member.
Tell us how we did
Tell us about your experience with City of Vaughan services or staff. Your feedback helps us improve our services, programs and policies.
Give a compliment
Did you have a great experience with a service or program, or do you want recognize a City employee for doing a great job? We’d love to hear about it.
Make a complaint
Are you unhappy with a City service, program or employee? This could include concerns about service quality, delays, a City policy or process, or an interaction with a staff member. Tell us what happened.
Make a service request
Need the City to provide a service or help with an issue? You can request services such as dead animal pickup, missed garbage collection, traffic light repairs, tree pruning, snow clearing and more.
Give accessibility feedback
If you’ve experienced a barrier when using a City service or have an idea on how we can be even more accessible, let us know!
Make a by-law complaint
You can submit a by-law complaint, including parking, property standards, illegal dumping or noise.