Penalty Notice and Ticket Dispute Resolution
IMPORTANT COVID-19 RELATED SERVICE UPDATE
As part of the City’s ongoing efforts to contain the spread of COVID-19 in our communities, changes have been made to the penalty notice and ticket dispute resolution process. Penalty notice and ticket disputes are being conducted over the phone until further notice.
Dispute a ticket
If you receive a ticket, you have two options:
1. Pay the ticket amount within 30 days by mail, on the phone or online.
2. Book a screening to dispute the ticket within 15 days of receiving the ticket.
Dispute Your Ticket Online
Log on to the Online AMPS Screening Form within 15 days of receiving your ticket. You will need the Penalty Notice Number to complete the online screening form.
Complete the online form and upload any supporting documents or photos. If you are not the registered vehicle owner, you will need a letter of authorization to dispute on the owner’s behalf.
The Screening Officer will review your online submission and either affirm, adjust or cancel the penalty fees based on the parameters outlined in the Administrative Monetary Penalties By-law (PDF).
Dispute Your Ticket By Phone
Request a screenings appointment within 15 days of receiving your ticket by emailing firstname.lastname@example.org or calling 905-832-2281. If you are not the registered vehicle owner, indicate so and provide a letter of authorization to dispute on the owner’s behalf.
Be available to conduct your screening appointment five minutes before the scheduled time. The Screening Officer will call you at the number you provided at the time of booking the appointment.
You will have the opportunity to explain why you believe the violation or fee should be cancelled or reduced. The Screening Officer will discuss and either affirm, adjust or cancel the penalty fees based on the parameters outlined in the Administrative Monetary Penalties By-law (PDF).
If you do not contact our offices, by either phone or email, or by submitting a dispute form online, within 15 days of receiving your ticket, the ticket will become due and payable.
More Information on Disputing a Ticket
If you are unable to make your scheduled appointment, you may appoint an agent to dispute the penalty on your behalf. Authorized representatives can request a Screening Review and/or a Hearing Review. They can also attend the Screening Review and/or scheduled Hearing Review.
Rescheduling a Screening Review
In the event that you need to change your screening date or time, please ensure you notify our office no less than 24 hours in advanced of the scheduled screening appointment by contacting the By-Law and Compliance, Licensing and Permit Services department by phone or e-mail.
If you do not attend your in-person Screening Review, you will be responsible for a failure to appear fee, in addition to the parking penalty. You will also not be eligible for a further review or appeal of the parking violation notice.
Paying a Reduced Penalty
If the amount of your ticket is reduced and if you accept the reduction, the Screening Officer will provide you with the time frame by which you must pay the amount. Failure to pay by the time indicated by the Screening Officer will result in the penalty reverting back to the original amount. In addition, late fees may apply 15 days after the due date if the amount has not yet been paid.
If you do not Agree with a Screening Decision
If you do not agree with the decision of the Screening Officer, you may book a hearing to appeal the decision. To do so, advise the Screening Officer and they will provide instructions on how to book your appointment. Please note that if the Screening Officer has provided you with a reduction and you decide to appeal the matter, the Hearings Officer may affirm the original fine, amend it or cancel, at their discretion.