By-law And Compliance, Licensing And Permit Services Refund Policy
When you apply for a licence or permit, the refund rules vary based on the by-law; to review these by-laws, visit the By-law Library. See some refund policies listed here:
Special event permit applications
Special Event application fees are not refundable.
Business licence and permit applications
If a person terminates an application prior to issuance, 50% of the application fee is refundable.
Short-term rental licence applications
In the event a licence or renewal is refused, the applicant shall be eligible to a partial refund of the application fee, as follows:
- Owner - No refund
- Brokerage with more than 100 active Short-Term Rentals - 95%
- Brokerage with 51 to 100 active Short-Term Rentals - 90%
- Brokerage with 11 to 50 active Short-Term Rentals - 50% of licensing or renewal fee
- Brokerages with up to 10 active Short-Term Rentals - No refund
Licences and permits once issued
For all licences and permits, once a licence or permit is issued, there are no refunds of the application fee.
For more information, contact By-law and Compliance, Licensing and Permit Services.
Contact Information
By-law and Compliance, Licensing and Permit Services