The City of Vaughan is committed to improvement by facilitating an environment where all complaints are addressed fairly, respectfully, transparently and as quickly as possible.

 

 

A compliment is an expression of satisfaction for a City of Vaughan program, service, facility or staff member.

 

A complaint is an expression of dissatisfaction related to a City of Vaughan program, service, facility, staff member, or Member of Council. It is based on the citizen’s belief that the City has not provided a satisfactory service experience at the point of service delivery and a response or resolution is expected.

 

 

In order to file a formal complaint to the City, you will be asked to provide the following information:

 

Personal information on this form is collected under the legal authority of the Municipal Act R.S.O. as amended. This information will be used to process the information you have submitted. Questions about this collection should be directed to the Access and Privacy Office, Office of the City Clerk, 2141 Major Mackenzie Drive, Maple, ON L6A 1T1, or 905-832-2281 ext. 8988