The City of Vaughan is committed to improvement by facilitating an environment where all complaints are addressed fairly, respectfully, transparently and as quickly as possible.

 

 

A compliment is an expression of satisfaction for a City of Vaughan program, service, facility or staff member.

 

A complaint is an expression of dissatisfaction related to a City of Vaughan program, service, facility, staff member, or Member of Council. It is based on the citizen’s belief that the City has not provided a satisfactory service experience at the point of service delivery and a response or resolution is expected.

 

 

In order to file a formal complaint to the City, you will be asked to provide the following information: