Vaughan recognized nationally for transforming digital service delivery
The City of Vaughan has earned national recognition for its digital leadership, receiving a 2026 Granicus Digital Government Award for transforming how residents and businesses access municipal services.
This honour highlights Vaughan’s success in modernizing service delivery, automating processes and making it easier and faster for the public to connect with the City.
This achievement was celebrated by Mayor Steven Del Duca and Members of Council during a special ceremonial presentation at the June 2 Committee of the Whole (1) meeting.
The City’s Office of the Chief Information Officer has modernized its permitting and application processes by integrating AMANDA with ProjectDox and related systems through the Service Vaughan portal. By transforming a previous manual multi-step workflow into a streamlined digital system, intake times for receiving permits have been reduced from approximately 10 days to two days, while also improving efficiency, data quality and transparency.
For more information, visit vaughan.ca/DigitalStrategy.
QUOTES
“The City of Vaughan is always looking for new ways to deliver Service Excellence, whether that’s through improving existing processes or developing innovative solutions to better serve the community. I’m pleased that the Office of the Chief Information Officer has won the 2026 Granicus Digital Government Award for Service Delivery for their integration project using the AMANDA system. This award is given to organizations that showcase innovation and a positive impact by delivering better, more relevant government experiences for the public through the strategic use of digital tools and tactics. Congratulations to everyone in the Office of the Chief Information Officer on this remarkable achievement. Your efforts are making a meaningful difference for staff across the organization and for service delivery to the community.”
- Mayor Steven Del Duca
“This award is the result of tremendous collaboration, expertise and commitment from our staff. By digitizing and integrating systems, they’ve improved efficiency, strengthened data quality and created a more transparent and reliable experience for both staff and applicants. This success demonstrates what happens when you bring together the right people, the right technology and a shared commitment to continuous improvement. Congratulations to the team and thank you for your dedication to Service Excellence.”
- Zoran Postic, City Manager
“I’m proud of the Office of the Chief Information Officer for continuing to enhance digital services in ways that improve the experience for both residents and staff. Meaningful progress happens when strong teams, the right technology and organizational support come together with a shared purpose. By aligning those elements effectively, the City is delivering practical improvements that simplify daily operations and make it easier for residents to access the services they need.”
-Michael Coroneos, Deputy City Manager, Corporate Services, City Treasurer and Chief Financial Officer
QUICK FACTS
The City has been recognized with a Granicus Digital Government Award.
This achievement was recognized during a ceremonial presentation at the June 2 Committee of the Whole (1) meeting.
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