NEW Shared Micromobility Pilot

Image shows ebikes and escooters

The City of Vaughan is rolling out an exciting new way to get around! Through a two-year pilot program, three approved operators are now offering shared e-scooter and e-bike rentals across the city. Shared micromobility offers a convenient, sustainable way to take short trips across the city, without needing a car. Shared micromobility includes small, lightweight vehicles like e-scooters and e-bikes that anyone can rent using a smartphone. 

 

The program is being monitored in collaboration with the City’s By-law department, York Regional Police and micromobility operators Bird Canada, Lime and Neuron.

 

Get started by downloading the following operator’s mobile app, available for download on Google Play and the Apple App Store:

 

Where are these devices located in Vaughan?
These devices can be found in the area bounded by Pine Valley Drive to the west, Dufferin Street to the east, Teston Road to the north and Highway 407 to the south. The service area will gradually expand throughout the pilot period. 

DO:

  • ride in bike lanes, cycle tracks, in-boulevard multi-use paths, and local roads with a posted speed limit of 50 km/h or less
  • park responsibly at designated parking corrals or parking locations as indicated on the operator’s respective app.
  • follow rules of the road

DO NOT:

  • leave device on sidewalks, driveways, laneways, building entrances, trails, in parks or playgrounds, bus stops, parking zones or anywhere that blocks traffic
  • ride or park on sidewalks
  • enter parks, trails, or playgrounds with your device
  • operate in no-riding zones (your device may slow or stop automatically)
  • carry passengers or items on e-scooters.

And remember, safety first:

  • Helmets are strongly encouraged, and mandatory for riders under 18.
  • Be aware of your surroundings and yield to pedestrians.
  • Follow all traffic signals and signs.
  • Do not ride under the influence of any substance.
  • Do not ride against traffic.

 

How can I learn more about these devices before riding?

You can connect with any of the below operators to learn more and access training:

 

Frequently asked questions about the pilot

The City of Vaughan is asking to report any unsafe usage of e-bikes and micromobility devices to Service Vaughan by phone at 905-832-2281 or email at service@vaughan.ca. When submitting a report, identifying the type of violation helps ensure the issue is handled quickly and correctly. Here’s how to tell the difference:

 

Common signs to look out for:

  • large groups of five or more vehicles placed together inappropriately
  • devices blocking sidewalks, driveways, or fire hydrants
  • damaged vehicles, such as:
    • flat tires
    • broken or missing parts
    • graffiti or tampering
    • faulty kickstands or locks

 

User violation

These are related to how a rider parks a device after their trip and typically appear in smaller clusters of one to three devices.

Examples include:

  • e-scooters or e-bikes parked across sidewalks, curb ramps, or building entrances
  • devices left lying down or tipped over
  • services parked in prohibited areas such as private property or parks

 

Moving violation

These involve unsafe or unlawful riding behavior. Examples include:

  • riding on sidewalks (instead of bike lanes or roadways)
  • going against the flow of traffic
  • ignoring traffic signs or signals
  • riding with passengers (e-scooters are for one rider only)
  • riding in parks and trails

 

If you observe any of the above, please report it to Service Vaughan at 905-832-2281 with as much detail as possible, including, where possible:

  • provider name (Lime, Bird Canada, or Neuron)
  • QR code or device ID
  • time, date and location
  • description of the issue

The City of Vaughan is launching this pilot to evaluate how shared e-scooters and e-bikes can help people get around. Through the pilot, the City aims to: 

  • introduce a convenient new mode of transportation.
  • promote the safe and responsible use of e-bikes and e-scooters.
  • share guidance on how to effectively integrate micromobility into the broader transportation network.
  • assess the potential environmental, economic and financial impacts of shared micromobility services.