Frozen Water Service
Remember: from the curb box to your home, you are responsible for plumbing, repairs and replacements. Please call a licensed plumber for any internal household plumbing issues.
If the plumber determines that the pipes are frozen from the City's watermain, outside on municipal property, contact Service Vaughan at 905-832-2281. City staff will proceed to thaw the service. If the water meter is frozen and damaged, a new meter will need to be purchased from the City and installed by a licensed plumber.