You asked, we answered

Have a question about a service in Vaughan? Want to know more about a City program? The Service Vaughan team is standing by ready to respond to your inquiries. The City of Vaughan’s contact centre can be reached by phone at 905-832-2281 (toll free at 1-844-832-2112), email at service@vaughan.ca, online at vaughan.ca/ServiceVaughan or in person at Vaughan City Hall (2141 Major Mackenzie Dr.).

Every month, the City releases a series called ‘You Asked, We Answered,’ where common questions received and responded to by Service Vaughan are highlighted. 

Below are the top five inquiries from July: 

1. How can I license my pet?

The Animal Control By-law 066-2020 (PDF) requires that all cats and dogs must wear a licence (a numbered metal tag) at all times. Licences are available for purchase for $25 from the City and require a valid rabies certificate. Failure to license your dog or cat every year may result in a fine up to $5,000. 

Online pet licensing is available and takes about 10 minutes to complete. If you have previously licenced your pet, your login information is on your licence renewal letter. If you have lost your login information, you can contact Vaughan Animal Services at 905-832-2281 or animal.services@vaughan.ca. If you are licensing your pet for the first time, you can create an account directly online.

Dog and cat licences expire annually and must be renewed prior to the anniversary date of purchase to ensure the pet’s information, including the rabies vaccination certificate, is kept up to date. Existing registered owners will be notified at renewal time. 

For more information, contact Animal Services at 905-832-2281 or visit vaughan.ca/AnimalServices. 

2. Is on-street parking allowed in Vaughan?

Although its summer and snowplows are off the roads, the City of Vaughan’s Parking By-law remains in effect year-round. As outlined in the City’s Parking By-law (PDF), on-street parking that interferes with City operations, including road maintenance or emergency access, is prohibited at all times. 

On-street parking is permitted for up to three hours between 6 a.m. and 6 p.m., unless otherwise posted or prohibited by the Parking By-law (PDF). On-street parking is not allowed between 2 a.m. and 6 a.m., unless the vehicle has a valid permit for that date, time and location. 

Parking permit applications are available online at any time. Permits are electronic and do not need to be printed or displayed. Permits are non-transferable between license plate numbers. Unused permit dates cannot be cancelled and reissued later if the dates have passed.

For more information about parking in Vaughan, visit vaughan.ca/parking. 

3. Where can I learn more about the 2025 Waste Collection schedule?

The City’s 2025 Waste Collection Schedule is available at vaughan.ca/WasteCalendar.

The annual waste collection schedule includes:

• Weekly collection schedules for both blue and yellow zones
• Information on Double-Up Days and Christmas tree collection
• Leaf and yard waste details
• Instructions on garbage tag purchases and bin exchanges
• A complete guide on what goes in each bin, including weight and size limits
• Dates for Vaughan’s Curbside Giveaway Days
• Information on textile donation bins and tips for reducing waste
• Information on the Recycle Coach app, to help keep track of service updates and collection dates

For the most up-to-date information, visit vaughan.ca/waste. You can also report issues or get assistance by calling Service Vaughan at 905-832-2281 or emailing service@vaughan.ca.

4. Can I still register my kids for summer camps?

The City of Vaughan’s summer camps are ongoing, with limited space available for remaining sessions. Camps run in one- or two-week sessions until the end of August. Visit vaughan.perfectmind.com to secure your child’s spot. For more information, visit vaughan.ca/camps.

If you require assistance creating an online registration account or registering, call Service Vaughan at 905-832-2281, email rec@vaughan.ca or visit your local community centre.

5. How do I know if something belongs in the green bin, blue box or garbage?

The City’s What Goes Where tool helps residents sort waste correctly. Simply type the name of the item into the search bar and select from the list. If the item isn’t listed, contact Service Vaughan at 905-832-2281 or email service@vaughan.ca for assistance.

For more guidance:

• Download the Recycle Coach app to check your collection schedule, get reminders, and learn how to dispose of different items.
• View the City’s What Goes Where Guide (PDF).
• Visit York Region’s waste depots webpage to learn how to safely dispose of household hazardous waste and other items not collected by the City.
• Look at the City’s map of textile donation bins here

If you have questions about a City matter, call Service Vaughan at 905-832-2281 or visit vaughan.ca. 

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