Water Rates and Billing Information

Vaughan’s water and wastewater rates cover the costs to:

• deliver safe, clean water to homes and businesses
• collect wastewater for treatment
• take approximately, 4,000 water samples every year to meet regulatory requirements
• develop leak-detection, inflow and infiltration programs
• manage infrastructure
• provide customer support to residents

Additional utility bill inquiries

For any questions or comments about your utility bill, please contact Alectra Utilities at 1-833-253-2872 or visit alectrautilities.com. Alectra has advised that it will work with customers to provide flexible payment terms and will not disconnect customers during this time of uncertainty caused by COVID-19.

• Moving, Opening & Closing Residential Accounts - Residential, Lawyer, Landlord
• Legal Representative's Residential Service Request - Purchaser’s Representative or Vendor’s Representative to open or close an account
• Permanent Service Removal - Water Meter Removal
• General Account Inquiry - Bill, Rates, Water Reading, Water Certificates, Payment Inquiry

Water and Wastewater Rates

Stormwater Rates
(charged once per year)

The stormwater charge has helped to fund more than 300 programs and initiatives across the City, including:

• Annual cleaning and clearing of the City’s approximately 22,000 catch basins
• Routine camera inspection of more than 1,000 kilometres of stormwater pipes
• Annual inspection of the City’s 150 stormwater management ponds and clean-out of critical ponds
• Prevention of erosion and degradation of more than 150 kilometres of the City’s natural creek system
• Proactive improvement and preventative repair of stormwater infrastructure