Help inform your water and wastewater rates

Take the survey or visit a pop-up event

The City of Vaughan is conducting a Water and Wastewater Rate Study to review the current rates and rate structure for the delivery of water and wastewater services to Vaughan residents and businesses – and we want to hear from you!

The City is responsible for delivering safe, clean drinking water and for collecting and treating wastewater in Vaughan. This includes ongoing maintenance of infrastructure – like pipes, pumps, hydrants and water meters – as well as water quality testing and programs that help detect and reduce leaks across the system. 

Your input is important in helping shape a sustainable funding model that supports reliable water and wastewater services for the community, environment and future growth of Vaughan.

There are three ways to have your say:

1.   Take the online survey

Tell us your thoughts by taking an online survey, available now until the end of the day on Tuesday, June 30.

2.   Visit a pop-up event

Learn about the study and speak directly with a member of the project team by stopping by any of the following pop-up events:

• Monday, June 15 from 5 p.m. to 7 p.m. at Al Palladini Community Centre (9201 Islington Ave.)
• Tuesday, June 16 from 5 p.m. to 7 p.m. at Vellore Village Community Centre (1 Villa Royale Ave.)
• Wednesday, June 17 from 5 p.m. to 7 p.m. at Maple Community Centre (10190 Keele St.)
• Thursday, June 18 from 5 p.m. to 7 p.m. at Carrville Community Centre (655 Thomas Cook Friday, June 19 from 5 p.m. to 7 p.m. at Garnet A. Williams Community Centre (501 Clark Ave. W.)
• Friday, June 19 from 5 p.m. to 7 p.m. at Garnet A. Williams Community Centre (501 Clark Ave. W.)

3.   Email the project team

Share your thoughts with the project team at WaterandWastewater.Finance@vaughan.ca. 

The City reviews its rates every few years or on an as-needed basis to ensure the existing structure continues to be the most appropriate.

The City’s water and wastewater rates provide funding to support water and wastewater operations and assets in accordance with the Safe Drinking Water Act, Ontario Water Resources Act and Environmental Protection Act. The City’s water distribution and wastewater collection assets are managed and maintained to meet provincially issued system and facility operating permits, as well as the City’s performance and reliability targets.

Visit vaughan.ca/WaterRateStudy to learn more. For more information about City’s water systems, visit vaughan.ca/water.

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