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For any questions or comments about your utility bill, please contact Alectra Utilities at 1-833-253-2872 or visit alectrautilities.com. Alectra has advised that it will work with customers to provide flexible payment terms and will not disconnect customers during this time of uncertainty caused by COVID-19.
For information on understanding your water bill, payment options and billing information, please visit the Alectra Utilities website or call 905-417-6900.
The City of Vaughan charges for both water and wastewater services. These charges are billed by Alectra, on behalf of the City of Vaughan, and appear on your hydro bill.
Stormwater Rates (charged once per year) By-law 199-2020 (PDF)
Environmental Services
Phone: 905-832-2281
Fax: 905-303-2005
Email: accessvaughan@vaughan.ca