Water Rates and Billing Information

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Water Rates and Billing Information

COVID-19 updates:

Vaughan City Council cancels planned water and wastewater increases

Mayor Maurizio Bevilacqua and Members of Council voted to defer the annual stormwater charge for 60 days and to cancel the planned 2020 water and wastewater rate increases. This marks the latest in a series of actions taken by the City to support the community in response to the global COVID-19 pandemic. Read more about the actions the City is taking to provide relief to citizens and businesses.

Additional utility bill inquiries

For any questions or comments about your utility bill, please contact Alectra Utilities at 1-833-253-2872 or visit alectrautilities.com. Alectra has advised that it will work with customers to provide flexible payment terms and will not disconnect customers during this time of uncertainty caused by COVID-19.

For information on understanding your water bill, payment options and billing information, please visit the Alectra Utilities website or call 905-417-6900.

Moving, Opening & Closing Residential Accounts - Residential, Lawyer, Landlord
Legal Representative's Residential Service Request - Purchaser’s Representative or Vendor’s Representative to open or close an account

Permanent Service Removal - Water Meter Removal
General Account Inquiry - Bill, Rates, Water Reading, Water Certificates, Payment Inquiry

The City of Vaughan charges for both water and wastewater services. These charges are billed by Alectra, on behalf of the City of Vaughan, and appear on your hydro bill.

Vaughan’s water and wastewater rates cover the costs to:

deliver safe, clean water to homes and businesses

collect wastewater for treatment

take approximately 2,000 water samples every year to meet regulatory requirements

develop leak-detection, inflow and infiltration programs

manage infrastructure

provide customer support to residents

2020 Water and wastewater rates

Water	Wastewater	Effective Date
$2.1585	$2.8209	April 1, 2020 Cancelled*
$2.0725	$2.4957	April 1, 2019 Current rate
Minimum Invoice Charge per month
$17	$23	April 1, 2019 Current rate

*On March 30, 2020, Council cancelled the 2020 water and wastewater rate increase to support the community in response to the COVID-19 global pandemic. As a result, the 2019 rates are still in effect.

Water and wastewater rates (effective April 1, 2019)

2019 Water Rate (per cubic metre)	$2.0725
Minimum Invoice Charge for Water per Month By-Law 022-2019 (PDF)	$17 per month or 8.2027 cubic meters per month, whichever is less starting on April 1, 2019
2019 Wastewater Rate (per cubic metre)	$2.4957
Minimum Invoice Charge for Wastewater per Month By-Law 021-2019 (PDF)	$23 per month or 8.2027 cubic metres per month, whichever is less starting on April 1, 2019
2019 Combined Water/Wastewater Rate (per cubic metre)	$4.5682

Stormwater Rates (charged once per year) By-law 197-2019 (PDF)

Property Type	Criteria	2020 Charge
Non-residential (small)	Less than 1 acre	$45.96
Non-residential (medium)	1 to 10 acres	$1,187.54
Non-residential (large)	More than 10 acres	$18,137.30
Agricultural/vacant		$640.04
Residential (low density)		$51.25
Residential (medium density)		$33.28
Residential (high density)		$201.35

Contact Information

Environmental Services

Phone: 905-832-2281

Fax: 905-303-2005

Email: accessvaughan@vaughan.ca

Location:

Joint Operations Centre
2800 Rutherford Rd.
Vaughan, ON L4K 2N9

Hours of operation:
Monday to Friday - 8:30 a.m. to 4:30 p.m.

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2020 Water and wastewater rates

Water and wastewater rates (effective April 1, 2019)

Contact Information

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