Water Rates and Billing Information

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Water Rates and Billing Information

Additional utility bill inquiries

For any questions or comments about your utility bill, please contact Alectra Utilities at 1-833-253-2872 or visit alectrautilities.com. Alectra has advised that it will work with customers to provide flexible payment terms and will not disconnect customers during this time of uncertainty caused by COVID-19.

For information on understanding your water bill, payment options and billing information, please visit the Alectra Utilities website or call 905-417-6900.

Moving, Opening & Closing Residential Accounts - Residential, Lawyer, Landlord
Legal Representative's Residential Service Request - Purchaser’s Representative or Vendor’s Representative to open or close an account

Permanent Service Removal - Water Meter Removal
General Account Inquiry - Bill, Rates, Water Reading, Water Certificates, Payment Inquiry

The City of Vaughan charges for both water and wastewater services. These charges are billed by Alectra, on behalf of the City of Vaughan, and appear on your hydro bill.

Vaughan’s water and wastewater rates cover the costs to:

deliver safe, clean water to homes and businesses

collect wastewater for treatment

take approximately 2,000 water samples every year to meet regulatory requirements

develop leak-detection, inflow and infiltration programs

manage infrastructure

provide customer support to residents

Water and wastewater rates (effective April 1, 2021)

2021 Water Rate (per cubic metre)	$2.0103
Minimum Invoice Charge for Water per Month By-Law 197-2020 (PDF)	$17 per month, starting on April 1, 2021
2021 Wastewater Rate (per cubic metre)	$2.6904
Minimum Invoice Charge for Wastewater per Month By-Law 198-2020 (PDF)	$23 per month, starting on April 1, 2021
2021 Combined Water/Wastewater Rate (per cubic metre)	$4.7007

Stormwater Rates (charged once per year) By-law 199-2020 (PDF)

Property Type	Criteria	2021 Charge
Non-residential (small)	Less than 1 acre	$48.15
Non-residential (medium)	1 to 10 acres	$1,244.11
Non-residential (large)	More than 10 acres	$19,001.37
Agricultural/vacant		$669.07
Residential (low density)		$53.46
Residential (medium density)		$34.58
Residential (high density)		$210.41

Contact Information

Environmental Services

Phone: 905-832-2281

Fax: 905-303-2005

Email: accessvaughan@vaughan.ca

Location:

Joint Operations Centre
2800 Rutherford Rd.
Vaughan, ON L4K 2N9

Hours of operation:
Monday to Friday - 8:30 a.m. to 4:30 p.m.

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Water and wastewater rates (effective April 1, 2021)

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