Water Rates and Billing Information

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Water Rates and Billing Information

Alectra Utilities payments can no longer be accepted at Vaughan City Hall

Alectra Utilities is making changes to its payments process. Effective Dec. 15, they will no longer accept in-person or drop-box payments at Vaughan City Hall. Alectra Utilities is encouraging residents and businesses to use online options, pre-authorized payments, telephone banking, or VISA/MasterCard payments via Paymentus at alectrautilities.com. Payments can be made in person at banking institutions or by mail. For more information, contact Alectra Utilities at customerservice@alectrautilities.com or 1-877-963-6900.

For information on understanding your water bill, payment options and billing information, please visit the Alectra Utilities website or call 905-417-6900.

Alectra is also responsible for the following services:

Moving, Opening & Closing Residential Accounts - Residential, Lawyer, Landlord
Legal Representative's Residential Service Request - Purchaser’s Representative or Vendor’s Representative to open or close an account

Permanent Service Removal - Water Meter Removal
General Account Inquiry - Bill, Rates, Water Reading, Water Certificates, Payment Inquiry

The City of Vaughan charges for both water and wastewater services.These charges are billed by Alectra, on behalf of the City of Vaughan, and appear on your hydro bill.

Vaughan’s water and wastewater rates cover the costs to:

deliver safe, clean water to homes and businesses

collect wastewater for treatment

take approximately 2,000 water samples every year to meet regulatory requirements

develop leak-detection, inflow and infiltration programs

manage infrastructure

provide customer support to residents

Water and wastewater rates (effective April 1, 2020)

2020 Water Rate (per cubic metre)	$2.1585
Minimum Invoice Charge for Water per Month By-Law 195-2019 (PDF)	$17 per month or 8.2027 cubic meters per month, whichever is less starting on April 1, 2020
2020 Wastewater Rate (per cubic metre)	$2.8209
Minimum Invoice Charge for Wastewater per Month By-Law 196-2019 (PDF)	$23 per month or 8.2027 cubic metres per month, whichever is less starting on April 1, 2020
2020 Combined Water/Wastewater Rate (per cubic metre)	$4.9794

Water and wastewater rates (effective April 1, 2019)

2019 Water Rate (per cubic metre)	$2.0725
Minimum Invoice Charge for Water per Month By-Law 022-2019 (PDF)	$17 per month or 8.2027 cubic meters per month, whichever is less starting on April 1, 2019
2019 Wastewater Rate (per cubic metre)	$2.4957
Minimum Invoice Charge for Wastewater per Month By-Law 021-2019 (PDF)	$23 per month or 8.2027 cubic metres per month, whichever is less starting on April 1, 2019
2019 Combined Water/Wastewater Rate (per cubic metre)	$4.5682

Stormwater Rates (charged once per year) By-law 197-2019 (PDF)

Property Type	Criteria	2020 Charge
Non-residential (small)	Less than 1 acre	$45.96
Non-residential (medium)	1 to 10 acres	$1,187.54
Non-residential (large)	More than 10 acres	$18,137.30
Non-residential (large, rural)	More than 10 acres and outside of the urban boundary defined by the Vaughan Official Plan	$10,680.83
Agricultural/vacant		$640.04
Residential (low density)		$51.25
Residential (medium density)		$33.28
Residential (high density)		$201.35

Contact Information

Environmental Services

Phone: 905-832-2281

Fax: 905-303-2005

Email: accessvaughan@vaughan.ca

Location:

Joint Operations Centre
2800 Rutherford Rd.
Vaughan, ON L4K 2N9

Hours of operation:
Monday to Friday - 8:30 a.m. to 4:30 p.m.

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Water and wastewater rates (effective April 1, 2020)

Water and wastewater rates (effective April 1, 2019)

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