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Home > Services > Residential Services > Water Services > Water Rates and Billing Information
Water Rates and Billing Information
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COVID-19 updates:
 
Vaughan City Council cancels planned water and wastewater increases
 
Mayor Maurizio Bevilacqua and Members of Council voted to defer the annual stormwater charge for 60 days and to cancel the planned 2020 water and wastewater rate increases. This marks the latest in a series of actions taken by the City to support the community in response to the global COVID-19 pandemic. Read more about the actions the City is taking to provide relief to citizens and businesses. 
 
Additional utility bill inquiries 

For any questions or comments about your utility bill, please contact Alectra Utilities at 1-833-253-2872 or visit alectrautilities.com. Alectra has advised that it will work with customers to provide flexible payment terms and will not disconnect customers during this time of uncertainty caused by COVID-19.


​For information on understanding your water bill, payment options and billing information, please visit the Alectra Utilities website or call 905-417-6900. 

  • Moving, Opening & Closing Residential Accounts - Residential, Lawyer, Landlord  
  • Legal Representative's Residential Service Request - Purchaser’s Representative or Vendor’s Representative to open or close an account
  • Permanent Service Removal - Water Meter Removal
  • General Account Inquiry - Bill, Rates, Water Reading, Water Certificates, Payment Inquiry

The City of Vaughan charges for both water and wastewater services. These charges are billed by Alectra, on behalf of the City of Vaughan, and appear on your hydro bill.

Vaughan’s water and wastewater rates cover the costs to:
  • deliver safe, clean water to homes and businesses
  • collect wastewater for treatment
  • take approximately 2,000 water samples every year to meet regulatory requirements
  • develop leak-detection, inflow and infiltration programs
  • manage infrastructure
  • provide customer support to residents

 
Water and wastewater rates (effective April 1, 2021)

 
2021 Water Rate (per cubic metre)
 $2.0103
​Minimum Invoice Charge for Water per Month
By-Law 197-2020 (PDF)
​$17 per month, starting on April 1, 2021
2021 Wastewater Rate (per cubic metre)
$2.6904
​Minimum Invoice Charge for Wastewater per  Month By-Law 198-2020 (PDF) $23 per month, starting on April 1, 2021
 2021 Combined Water/Wastewater Rate
(per cubic metre)
$4.7007

 

 Stormwater Rates (charged once per year) By-law 199-2020 (PDF) 

 
Property Type
Criteria
2021 Charge
Non-residential (small)
Less than 1 acre
$48.15
Non-residential (medium)
1 to 10 acres
$1,244.11
Non-residential (large)
More than 10 acres
$19,001.37
Agricultural/vacant
 
$669.07
Residential (low density)
 
$53.46
Residential (medium density)
 
$34.58
Residential (high density)
 
$210.41
 
 

 Contact Information

 

Environmental Services

Phone: 905-832-2281

Fax: 905-303-2005

Email: accessvaughan@vaughan.ca 

Location: 
Joint Operations Centre
2800 Rutherford Rd.

Vaughan, ON 
L4K 2N9
 
Hours of operation:
Monday to Friday - 8:30 a.m. to 4:30 p.m.
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 Related Links

 
  • Frequently asked questions
  • Outdoor water use and restrictions
  • Water Conservation
  • Water, Wastewater and Stormwater Budget
 

 Additional Resources

 
  • Stormwater Rates and Service Fees By-law 199-2020 (PDF)
  • Water By-Law 177-2016 (PDF)
  • Water conservation brochure (PDF)
  • Water Is brochure (PDF)
  • WasteWater Rates and Service Fees By-law 198-2020 (PDF)
  • Water Rates and Service Fees By-law 197-2020 (PDF)
  • Water Wise brochure (PDF)
  • York Region Water Services

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