Connect with Service Vaughan!

Click, call or come to City Hall

Do you have a question about a City service, need to report a municipal issue or want more information about a Vaughan program? Service Vaughan is your one-stop shop.

To contact the City’s customer service centre, you can:

• click into vaughan.ca/ServiceVaughan
• call 905-832-2281
• come in person to City Hall at 2141 Major Mackenzie Dr.
• email service@vaughan.ca    

Learn more about each option below.

Click

Service Vaughan’s online portal features more than 65 different services you can access online – from requesting sidewalk repairs and purchasing garbage tags, to registering for a recreation program and getting a pet licence. And it continues to expand! The tool allows you to submit service requests easily, report non-emergencies and track submissions 24 hours a day, seven days a week.

The following can be requested online through Service Vaughan:

• animal services – getting a pet licence
• bids and tenders – application submissions
• building and development – development charges and engineering permits
• by-law – parking permits and paying for tickets online
• litter, vandalism and graffiti – reporting instances across the city
• employment – available job postings and application submissions
• garbage and recycling – tag purchases, bin exchanges and purchases, missed garbage and recycling collections and more
• parks, trees and grass – maintenance requests
• recreation – program registration
• roads and sidewalks – maintenance requests
• signs, signals and sidewalks – reporting an issue
• water, wastewater and stormwater – reporting issues, Bulk Water Program registration and more

For municipal emergencies, such as broken glass and vandalized park equipment, call Service Vaughan at 905-832-2281 to report these types of incidents.

First-time users must create a profile with a username and password. Once you have registered successfully, you will be redirected to a login screen. If you are a returning user, you can log into the system with the email and password previously created. Non-residents are also able to submit online requests if the inquiry is directly related to a City service.

Additional benefits of the virtual reporting tool include a tracking feature to check the status of the submitted inquiry online, the option to receive auto-updates via email or through the online tool and the ability to provide feedback upon completion of the request. The City is working on adding more services to the tool, so check back often!

Get started on the online reporting tool at vaughan.ca/ServiceVaughan.

Call

Another option is to call Service Vaughan at 905-832-2281. Citizen service representatives are standing by to respond to all questions during regular business hours – Monday to Friday, from 8:30 a.m. to 7:30 p.m. Outside these core hours, a live agent will respond to municipal emergencies.

The contact centre offers 24/7 support to residents, responds to general inquiries about City matters, assists with questions on service levels, files formal complaints and concerns, monitors the Service Vaughan online reporting tool and connects you with the appropriate department for resolutions.

To enhance your experience on a call, Service Vaughan provides wait-time announcements to let you know how long it will take to speak to a representative. You may be surprised to know the team receives, on average, more than 1,000 inquiries by phone and email daily.

To ensure Service Vaughan is accessible to everyone, Textnet – a specialized software program – enables residents who are deaf, deafened, hard of hearing or have a speech-impaired to access and converse easily with representatives. You can use these services by calling 1-866-543-0545. The contact centre also features an over-the-phone interpretation system – Language Line – which provides verbal translation in more than 150 languages. You can request this service with a citizen service representative free of charge.

Come in person to Vaughan City Hall

If you visit City Hall, you will be greeted at the Welcome Desk on the main floor and directed to the appropriate location. You can also use the Self-Service Counter for assistance. All City facilities remain cashless.

Email

Another convenient option is to email Service Vaughan at service@vaughan.ca. In your email, be sure to include:

• your name.
• your contact information.
• the reason for your email or issue you’re reporting.
• the location details if your inquiry is regarding something in a specific area of Vaughan.
   

Citizen service representatives are ready to respond to your email in priority sequence. Connect with us today!

For updates and news as they happen, subscribe to Vaughan News and follow the official corporate channels on Twitter, Facebook, Instagram and LinkedIn.