Support

1. To register a new account, click the Log in button at the top of the page:

2. Click Sign up now in the middle of the page:

3. Enter your email address and press Send verification code:

4. You will receive an email titled "City of Vaughan - B2C account email verification code". If you do not see this email in your inbox, please be sure to check your junk/spam folders. Copy the verification code provided in the email and paste it in the verification box, then press Verify code:

5. If the code was entered correctly before expiring, it will be validated and you can continue to the next steps. Otherwise, you will have to request a new code by pressing Send new code. Once validated, fill in your password following the requirements provided, along with other optional account information and press Create:

6. Your account is now created and you will be logged in and automatically taken back to the Home Page. 

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1. From anywhere on the website, you can log into your account by clicking the Log in button near the top right corner:

2. Type in your Email Address, Password and click the Sign in button to log into your account:

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1. While logged in, you can log out of your account by clicking the Log out button:

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1. From anywhere on the website, click on the Log in button near the top right corner:

2. Click on the Forgot your password? link:

3. Enter your Email Address and press the Send verification code button:

4. You will receive an email titled "City of Vaughan - B2C account email verification code". If you do not see this email in your inbox, please be sure to check your junk/spam folders. Copy the verification code provided in the email and paste it in the verification box, then press Verify code:

5.  If the code was entered correctly before expiring, it will be validated and you can press Continue. Otherwise, you will have to request a new code by pressing Send new code:

6. Enter a new password following the specified requirements. Then enter a matching password to ensure you have typed it correctly and press Continue:

7. Your new password has now been set. You will be automatically logged in and taken to the home page. 

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1. Ensure you are Logged in then click on My Account button near the top right corner. 

2. Click on the Edit Profile button:

3. Under the Email Notifications Alerts: select which of the notifications you would like to receive, then press the Save button:

4. Your preferences will now be saved and you will be notified of any future updates posted and related to the selected alerts. 

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