Quick links to most popular topics:

• Online Recreation Registration System
• Account Information
• Program Registration
• Cancellation & Withdrawal
• Other Information & Policies

Questions? If you require further assistance, call Access Vaughan at 905.832.2281 or email RecCSD@vaughan.ca.

When did the new online registration software system go live?
Recreation Services upgraded its online registration system in January 2021. The new, easy-to-use system – called PerfectMind – is mobile-friendly and offers enhanced features.

Will my Client ID and Family PIN numbers work with the new system?
Your previous family account barcodes and PIN are no longer valid. If you are the primary account contact and have an email associated with your existing account, you automatically received an email from communication@perfectmind.com with a temporary password and a link to activate your new account.

I received an email from communication@perfectmind.com, is it from the City of Vaughan?
An email from communication@perfectmind.com is not spam. PerfectMind, our registration software vendor, sends automated emails from this address to provide clients with important account information, such as a temporary password.

Is the system secure?
We have taken steps to ensure the security of your transaction including adopting industry standards and in-house security by Technical Specialists.

How do I find out if I have an existing account?
Accounts with activity as recent as January 2018 (including program and membership purchases) have automatically been transferred along with accounts containing a credit or overdue balance, regardless of date. Contact us if you require assistance activating your account.

How do I set-up an account?
To set up an account, visit vaughan.perfectmind.com and select ‘Sign up’. Alternatively, watch ‘How to Create an Account’ on the recvaughan YouTube channel.

I forgot my password. How do I reset it?
If you have forgotten your password, visit vaughan.perfectmind.com and click on the 'Forgot your password?' link, then follow the steps to reset your password. Note: the password reset email will be sent to you from communication@perfectmind.com. If you do not see the email in your inbox, please check your junk mail folder.

How do I edit information on my customer profile?
Account information can be modified by selecting the customer under 'My Info' and selecting 'Edit'. We encourage our customers to ensure these fields are up to date, as the information on your profile will be the information staff will reference when updating and communicating with you on our programs and services.

Certain fields are locked for editing such as name and address. Call Access Vaughan at 905.832.2281 or email RecCSD@vaughan.ca if you require a change to this information. Please note validation will be required to edit these fields.

How do I know which family members are listed on my account? How do I add family members to my account?
If you are listed as the primary contact on your account, you can view other family members when you log into your account and 'My Info' on the top left-hand side of the main page.

Family members are set up as individual clients under the primary contact. Click the 'Add Family Member' button and follow the prompts to create their account so that you can register them for programs and services.

How can I view and upload documents to my customer profile?
View and upload documents to your customer profile by selecting 'My Info' and scrolling down to 'Documents'.

How can I get information on programs for which I have registered?
View, withdraw, and add programs to your calendar by selecting the customer under 'My Info' and scrolling down to the 'Schedules'. A summary of programs for which you are registered can be viewed as a 'Calendar View' or 'List View'.

From 'List View', you can withdraw from programs by clicking on the 'Actions' button followed by 'Withdraw'. You can also print your confirmations or add registration reminders to your calendar.

How do I add or update financial information on my account?
Financial information can be saved to your account for future registrations, payments and refunds (where applicable). To view, add or update financial information on your account, select 'My Info', select the customer for whom you are uploading financial information (where applicable), then scroll down to 'Finance Info'. To add new details, select 'New' and follow the prompts. To use this credit card as your default for pre-authorized payments, check off ‘Default’.

Credit card and EFT payments are available options, however, please note that credit cards (Visa, Mastercard, and American Express) are the only method of payment currently accepted for programs and services.

How can I view transactions on my account?
View transaction history, including item name, dates and amounts paid, by selecting the customer under 'My Info' and scrolling down to 'Transactions'.

How can I view or pay my invoices?
View past or upcoming invoices, and outstanding balances, by selecting the customer under 'My Info' and selecting 'Invoices' at the top right-hand side of the customer profile. To make a payment, select the desired invoice followed by 'Make Payment'.

Can I email my payment?
To protect yourself and in compliance with Payment Card Industry (PCI) standards, credit card information should not be sent by email.

Can I obtain an account statement or tax receipt online?
Yes! You can obtain an account statement or tax receipt online by selecting the customer under 'My Info' followed by 'Account Statement' or 'Tax Receipt'. You will then be able to filter based on preferred date and time range to obtain the required statements or receipts.

When do I register?
A registration date is when you can begin registering. Recreation Services wishes to promote an equal opportunity to all residents for acceptance in the programs of their choice. These will vary based on the time or start date of which the program or service is being offered.

Details and direct links to registration will be posted on our Recreation Services home page. To get the latest updates, follow us on Instagram and Facebook.

How do I register for a program online?
To register for a program or drop-in online, select 'Program Registration' or 'Drop-In Schedule' along the top ribbon of your screen. Here you will have the ability to filter your search based on preferences such as location and area of interest. Select an area of interest, and you will be able to view a list of available courses that meet your needs. Select 'Register Now' to begin the process. Alternatively, watch these short videos to learn How to Register for a Program or How to Register for a Drop-in Program.

What if this is my first time registering for a program?
First time participants are now able to create their own accounts on vaughan.perfectmind.com. Proof of ID and/or residency may be requested during your first program.

How do I know if I am registered?
Once you register online, a receipt and confirmation will be sent to the email associated to the purchase. Additionally, registration confirmations can be accessed, emailed and printed online through your account.

Can I transfer to another program after I have registered?
Yes, however, fees must be adjusted accordingly and be processed before the second day of the program. Email RecCSD@vaughan.ca to transfer a program.

Do Vaughan residents have priority?
Yes, they do. Proof of residency is required. Non-Vaughan residents must pay an additional 10% per child, per program, per session and can register one week after registration start dates.

Cancellation & Withdrawal

What is the cancellation policy for summer camps?
We recognize that sometimes plans change. You can cancel up to four days prior to the start of the summer camp session and a full credit/refund will be issued without penalty. Cancellations may be made online.

What is the cancellation policy for programs?
We recognize that sometimes plans change. You can cancel up to two days prior to the start of programs, or one week before aquatic leadership programs, all private/semi-private sessions and one day workshops/program/camps and a full credit/refund will be issued without penalty. Cancellations may be made online.

Receive a full refund or credit with no administration fee:

• If you cancel within the cancellation policy listed above
• If the City cancels a program due to low registration or for unforeseen circumstances
• If you are not satisfied after attending the first class, request must be made before the second class; excludes 1-on-1, 1-on-2, 1-on-3 swim lessons, all aquatic leadership courses, workshops and one-day camps.

A $25 administration fee will apply if the criteria above is not met.

Receive prorated credit or refund less administration fee if you provide a medical note before the midway point of the course/camp and can no longer attend the program due to medical reasons. Sorry, no refund or credit is provided if you cancel after the second class has passed, regardless of attendance.

How can I withdraw from a registered program or cancel a drop-in reservation?
To withdraw from a registered program or cancel your reservation, select the customer under 'My Info' and scroll down to the 'Schedules' field. Switch your view from 'Calendar View' to 'List View'. To withdraw from a program, click on the 'Actions' button followed by 'Withdraw'. You will be asked to select your refund method based on options available. Select your method and reason for withdrawal. Once complete, click on 'Withdraw'.

What if the program is cancelled?
Sometimes programs have to be cancelled due to low registration or unforeseen circumstances. If possible a class is rescheduled, otherwise full credits/refunds will be issued. Credits for cancelled programs are automatically applied to client accounts. Email RecCSD@vaughan.ca to request a refund. In case of unexpected closure due to weather or mechanical failures given media attention, please visit our Recreation Services home page for an update.

What if I miss a class?
In the event a participant is unable to attend a class(es), the City regrets that make-up class(es), refunds or credits will not be offered.

Age requirements
Children must be the required age on the start date of the program for Preschool 1-5 (swim lessons) and by program end for Swimmer 1-10. Children must be the required age by program end for recreation programs. Age requirements must be met in order for the registration to be completed.

What should I do if my child has a special need?
Email specialneeds@vaughan.ca before registering your child to inquire about a specific special needs program. The Integration and Community Services Specialist will communicate with you to assess the needs of your child and identify their eligibility for the program, or make alternate recommendations. Once registered, a Special Needs Information Form must be submitted for all programs.

Waitlists
Is your preferred session full? Add yourself to the waitlist. If a spot becomes available you will receive an email notification with the option to accept and register or decline the spot, directly from your online account. If your spot has not been accepted within 24 hours of receiving the email, it will be made available to the next person on the waitlist. Please ensure a current email address is associated to all participant profiles.

How can I view the status of my courses, including waitlists?
Select the customer under 'My Info' and scroll down to 'Attendance History' to view a list of your program history with statuses including attended, booked, pending confirmation (currently holding a waitlist spot), waiting (on a waitlist) and cancelled.

What are administration/chargeback fees?
Refunds are subject to a $25 administration fee per participant, per course, if the program withdrawal is outside of policy timelines. Chargeback and NSF payments are subject to a $30 administrative fee plus HST.

Payments made by cheques which have not been honoured by the bank, returned Electronic Fund Transfers or Postdated payments, declined credit cards or credit card chargebacks must be replaced immediately and are subject to a $30 fee plus HST for each returned payment. Compromised debit/credit cards must have a bank or credit card company verification note.

How can I view available indoor and outdoor facilities and book a facility?
Facility information can be found under the 'Facility Information' tab, followed by 'Facility Information and Availability'. From here, you can search and view rentable facilities including amenities and photos.

To book a facility of interest, please call 905.832.2281 or email RecCSD@vaughan.ca and a Client Services Specialist will be happy to assist you. Refer to our Facility Rentals page for additional information and forms.