Water and Wastewater Rate Study Project Background

The City of Vaughan is responsible for the operations and management of water distribution and wastewater collection services to more than 330,000 residents and 12,000 businesses.

Delivery of safe drinking water and effective wastewater collection are cornerstones of a sustainable and healthy community. The water and wastewater rates provide the necessary funding to support the City's water and wastewater services in accordance with the Safe Drinking Water Act, Ontario Water Resources Act and Environmental Protection Act.


From April 2020 to September 2020, the City will undertake a comprehensive review of the current rates and rate structure for the delivery of water and wastewater services to Vaughan residents and businesses. As part of the review, the City will explore the possibility of introducing a one-time forgiveness program to provide financial relief for abnormally high and unintentional water bills due to unexpected circumstances (typically due to undetected leaks or other undetermined causes). The City has retained BMA Management Consulting Inc. to carry out the study.


This study will provide recommendations for sustaining the City’s water and wastewater infrastructure and delivery of services over the next 10 years. It will also:

  • evaluate the cost of delivering water and wastewater services.
  • conduct a cost-recovery analysis that includes re-evaluating the fairness of the current rate structure and charge to the resident or business.
  • provide opportunities for input from citizens and stakeholders about different rate structure options and a high-consumption forgiveness program.


Project schedule

The Water and Wastewater Rate Study launched in the beginning of April 2020.

For more information regarding the project, contact Service Vaughan at 905-832-2281 or email service@vaughan.ca.