Compliments and Complaints

The City of Vaughan is committed to improvement by facilitating an environment where all complaints are addressed fairly, respectfully, transparently and as quickly as possible.

Read more about formal compliments and complaints below.

A person holding and looking at a cellphone.

What is a compliment?

A compliment is an expression of satisfaction for a City of Vaughan program, service, facility or staff member.

What is a complaint?

A complaint is an expression of dissatisfaction related to a City of Vaughan program, service, facility, staff member, or Member of Council. It is based on the citizen’s belief that the City has not provided a satisfactory service experience at the point of service delivery and a response or resolution is expected.


Filing a Complaint

In order to file a formal complaint to the City, you will be asked to provide the following information:

  • Contact details of the complainant
  • Details of what happened, including date, time, location and who was involved
  • What kind of resolution is being sought?
Service Vaughan

Vaughan City Hall
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1