Service Excellence Performance Dashboard

A sound governance structure of internal and external reporting is imperative to the City’s success in achieving this four-year plan. So is a framework that ensures accountability through regular monitoring and reporting of results based on the Objectives, Key Activities, Results (OKR) methodology. The OKRs, in conjunction with the City’s Corporate Performance Measurement program, provide an integrated approach for strategic planning, business planning, staff performance planning, measurable results and indicators of success.

Details on the performance of each strategic priority will be listed.