Penalty Notice and Ticket Dispute Resolution

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Penalty Notice and Ticket Dispute Resolution

IMPORTANT COVID-19 RELATED SERVICE UPDATE

As part of the City’s ongoing efforts to contain the spread of COVID-19 in our communities, changes have been made to the penalty notice and ticket dispute resolution process. Penalty notice and ticket disputes are being conducted over the phone until further notice. Alternative arrangements will be made for residents who currently have a dispute appointment that is scheduled prior to Monday, June 1. If you have an upcoming appointment or wish to schedule an appointment, please email bylaw@vaughan.ca or call Access Vaughan at 905-832-2281 to schedule a phone-in screening.

Hearings to dispute decisions made during screening appointments are suspended at this time. If you wish to dispute the decision, please notify the screening officer at the conclusion of your screening appointment. You will be contacted when hearings have resumed.

Dispute a ticket

If you receive a ticket, you have two options:

1. Pay the ticket amount.

2. Make an appointment to dispute it within 15 days of receiving the ticket.

Disputes of tickets may take place in person, by telephone, or through email – all disputes are by appointment only. If you are unable to make your scheduled appointment, you may appoint an agent (PDF) to dispute the penalty on your behalf. If you cannot make your appointment or appoint an agent to act on your behalf, you must call By-law and Compliance, Licensing and Permit Services to cancel your screening and avoid additional fees being charged.

Dispute process:

1. Make a screening appointment:

by phone: 905-832-2281
or
in person at Vaughan City Hall, By-law and Compliance, Licensing and Permit Services

2. Attend your scheduled screening appointment.

3. Once disputed, the issue is reviewed by a screening officer.

4. If the dispute is not resolved with the screening officer, you may request to appear before a hearings officer.

Rescheduling:

In the event that a screening date or time is to be changed, ensure you notify our office no less than 24 hours in advance.

Picture of sample parking ticket

Contact Information

By-law and Compliance, Licensing and Permit Services

Phone: 905-832-2281

Fax: 905-832-8549

Email: bylaw@vaughan.ca

Location:
Vaughan City Hall, Level 100
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1