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City of Vaughan
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Service Vaughan
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Complete an online request or report an issue with a City service, 24 hours a day, seven days a week. Please note, multiple accounts may be required to access some services.

New! You can now use one password to report issues with waste collection, report issues with Vaughan roads and request services related to parks, trees and grass on City property, as well as access the Service Request Portal (for some waste and water services), the Online Permitting Portal (for building and engineering permits) and the Licensing Portal (for business licences). 

If you are accessing your existing account on the Service Request Portal, the Online Permitting Portal or the Licensing Portal for the first time after Sept. 26, 2022, you must reset your password. Learn how to reset your password (PDF).

More information on the online service may be found by clicking on the information buttonnext to each listing. 

Animals banner


Adopt an animalInfo button

Get a pet licenceInfo button



Bids and tenders banner 

​
Apply for bids and tendersinfo button

Get or renew a business licence
or permit
information button
 
Building and development banner


Estimate development charges

Get a building or engineering permit

Submit a development planning applicationinfo button

Request an infrastructure engineering drawinginfo button

Request a pool construction permit renewalbutton

Request a pool construction
inspection
info button

By-law banner 
 

Get a parking permit​info button

Pay Vaughan tickets​info button


Employment banner​


Apply for a City job







 
Debris, vandalism and graffiti banner

​Request a garbage bin pick upinfo button

Report litter or dumpinginfo button

Report graffiti












parks, trees and grass title bar 

​
Request cemetery servicesinfo button

Request service for a park, playground or splashpadinfo button

Request/report service or issue with shrub beds, planters or weedsinfo button

Request service for sports fields, courts or skate parksinfo button

Request tree pruning, planting or
removal
info button


Garbage and Recycling banner


Request appliance and metal pickup
info button

Purchase a City blue box or
green bin
info button

Exchange a City blue box or
green bin
info button

Request a multi-residential (condo) bulky item pickupinfo button

New homeowner bins
(pre-purchased)
info button
Purchase garbage tagsinfo button

Purchase a backyard composterinfo button

Search the 'What Goes Where' toolinfo button

Report missed blue box collection
info button 

Report a missed green bin collectioninfo button

Report a missed blue box and green bin collectioninfo button

Report a missed garbage collectioninfo button

Report a missed yard waste
collection
info button

View the waste collection schedule info button


Recreation banner 

Register for a recreation programinfo button

Check facility availability info button


Roads and sidewalks banner 

Request curb, sidewalk or interlock repairinfo button

Request road, culvert and ditch repairinfo button

Report a pothole or cracked/uneven pavementinformation button

Report other road and boulevard maintenanceinfo button

Report an issue with existing pavement markingsinfo button

Request new pavement markingsinfo button





Signs, signals and streetlights banner 

Report an issue with a traffic signinfo button

Request a new traffic signinfo button

Report an issue with a streetlight info button

Report an issue with a traffic or pedestrian signalinfo button

Request a new traffic or pedestrian
signal
info button

Report or request neighbourhood traffic calminginfo button

Report an issue with utility work





Water banner 

Add funds to bulk water accountinfo button

Get bulk waterinfo button

Request new or replacement
water FOBs
info button

Request a curb box inspection info button

Request a curb box repairinfo button

Request a fire hydrant flow testinfo button

Request a hydrant meter rentalinfo button

Request a municipal water checkinfo button

Request a water shut off/turn on info button

Submit a water meter applicationinfo buttons


Wastewater and stormwater banner

Submit a dewatering discharge approval
info button

Report an issue with catch basins and maintenance access holesinfo button

Sewer backup service paymentinfo button

Request Stormwater Management Pond serviceinfo button







winter maintenance header
Request winter maintenance at a City facilityinformation button

Request winter maintenance on roads
information button

Request winter maintenance on a sidewalk or walkwayinformation button




General comments banner

​Give general feedback
info button







 

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Input Service Reference Number
 

 Contact Information

 

Service Vaughan

​Phone: 905-832-2281

TTY: 1-866-543-0545

North American toll-free: 1-844-832-2112
Email: service@vaughan.ca
Primary Mailing Address:

Vaughan City Hall 
2141 Major Mackenzie Dr.
Vaughan, ON  L6A 1T1

Call centre hours of operation:
Monday to Friday: 8:30 a.m. to  7:30 p.m.

Report municipal emergencies on evenings and weekends by calling 905-832-2281 and pressing '0' to speak to the City's third-party service provider.

Page Content 2
 

 More Information

 
  • Animal Services
    Pet licence, adoptions
  • Building Standards
    Permits for construction
  • By-law and Compliance, Licensing and Permit Services
    Parking permits, graffiti, litter and illegal dumping
  • Development Engineering Permits
    Lot grading, pool/shed permits, additions, new subdivisions
  • Human Resources
    City employment
  • Infrastructure Engineering Drawing Requests
  • Parks, Forestry and Horticulture Operations
    Grass cutting, parks, trees, shrubs, weeds cemetery services, wasps and hornets
  • Procurement Services
    Bids and tenders
  • Recreation Services
    Recreation program registration
  • Roads
    Curb, sidewalk or road maintenance
  • Solid Waste Management
    Garbage, recycling, yard waste
  • Traffic Services
    Streetlights, street signs, traffic calming, traffic and pedestrian signals
  • Water Services
    Water meter, curb box, water shut off/turn on
  • Wastewater Services
    Dewatering, sewer backup
Tweets by @City_of_Vaughan
 

 Service Vaughan's Call Features

 
Can't find a service on this page? Call the Service Vaughan call centre with your questions or concerns regarding any Cityvprogramvor service. The contact centre is able to assist callers with general inquiries.

Your questions will be answered by knowledgeable and caring staff. If more information or action is required we will put you in touch with the appropriate department for resolution to your inquiry.

The City's call centre offers the following accessibility features: 

Textnet

This technology enables deaf, deafened, hard of hearing or speech-impaired residents to communicate with staff more easily. You can use your familiar TTY communication device; and converts the communication to a pop-up text message that appears on your computer screen – essentially creating an online conversation.

You can access Textnet service by calling: 1-866-543-0545. 

UbiDuo

With the UbiDuo, communication is quick: the deaf, hard of hearing or hearing person can start a conversation right away instead of writing on paper and pen, or waiting for an interpreter to arrive. 

Language Line

Language Line, an over-the-phone interpretation system that provides verbal translation in over 150 languages, is available free of charge to residents. Request this service with one of our Citizen Service Representatives via the Service Vaughan Contact Centre.


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Accessible formats or communication supports are available upon request.