Complete an online request or report an issue with a City service, 24 hours a day, seven days a week. Please note, multiple accounts may be required to access some services.

New! You can now use one password to report issues with waste collection, report issues with Vaughan roads and request services related to parks, trees and grass on City property, as well as access the Service Request Portal (for some waste and water services), the Online Permitting Portal (for building and engineering permits) and the Licensing Portal (for business licences). 

If you are accessing your existing account on the Service Request Portal, the Online Permitting Portal or the Licensing Portal for the first time after Sept. 26, 2022, you must reset your password. Learn how to reset your password (PDF).

More information on the online service may be found by clicking on the next to each listing. 

Adopt an animal Get a pet licence	​ Apply for bids and tenders Get or renew a business licence or permit
Estimate development charges Get a building or engineering permit Request an infrastructure engineering drawing Request a pool construction permit renewal Request a pool construction inspection	Get a parking permit​ Pay Vaughan tickets​ ​ Apply for a City job
​Request a garbage bin pick up Report litter or dumping Report graffiti	​ Request cemetery services Request service for a park, playground or splashpad Request/report service or issue with shrub beds, planters or weeds Request service for sports fields, courts or skate parks Request tree pruning, planting or removal Report an issue with wasp or hornet nests
Request appliance and metal pickup Purchase a City blue box or green bin Exchange a City blue box or green bin Request a multi-residential (condo) bulky item pickup New homeowner bins (pre-purchased) Purchase garbage tags Purchase a backyard composter Search the 'What Goes Where' tool Report missed blue box collection   Report a missed green bin collection Report a missed blue box and green bin collection Report a missed garbage collection Report a missed yard waste collection View the waste collection schedule    Register for a recreation program Check facility availability	Request curb, sidewalk or interlock repair Request road, culvert and ditch repair Report a pothole or cracked/uneven pavement Report other road and boulevard maintenance Report an issue with existing pavement markings Request new pavement markings   Report an issue with a traffic sign Request a new traffic sign Report an issue with a streetlight  Report an issue with a traffic or pedestrian signal Request a new traffic or pedestrian signal Report or request neighbourhood traffic calming Report an issue with a utility box
Add funds to bulk water account Get bulk water Request new or replacement water FOBs Request a curb box inspection  Request a curb box repair Request a fire hydrant flow test Request a hydrant meter rental Request a municipal water check Request a water shut off/turn on  Submit a water meter application	Submit a dewatering discharge approval Report an issue with catch basins and maintenance access holes Sewer backup service payment Request Stormwater Management Pond service
Request winter maintenance at a City facility Request winter maintenance on roads Request winter maintenance on a sidewalk or walkway	​Give general feedback