The water meters will be installed on an area-by-area basis -- referred to as "zones." All eligible properties will have received a City of Vaughan Water Meter Replacement Program Brochure (PDF) and a First Notice Letter. Once a property owner has received the brochure and letter, it is recommended to make an appointment within five business days for replacement. The Access into the premises and ownership of the water meter is in accordance with section four of the City’s Water By-law 177-2016 (PDF).

Booking an appointment

• Book online
• Book by phone: 1-833-926-2626 (toll-free)

 

Yes. The water meter replacements will be made to old meters that cannot be calibrated in the field. The City has contracted Wamco to complete the work.

 

Yes. Each property in the city of Vaughan that currently receives water from the municipal drinking water system must allow Wamco to replace the old water meter. 

 

The City is only replacing water meters that are older than 10 years. Your neighbor might have had their water meter already replaced due to a service and/or maintenance call.

Yes. The water meter is located inside your home and usually found in the basement.  The installer will need to have direct access to the meter so that it can be replaced.

 

No. There is no cost to the property owner for the water meter replacement.

 

No. The City of Vaughan has approved Wamco as the contractor to supply and install the water meters.

 

Provide a clear and unobstructed access to the water meter.  Any boxes or stored items must be cleared prior to your appointment. A responsible adult (18 years old or older) must be at the residence for the full duration of the water meter replacement appointment.

 

It is the homeowner’s responsibility to make any necessary repairs for Wamco to have access and replace the water meter. As stated in the Water By-Law 177-2016 (PDF), all water meters must be immediately accessible for repairs, maintenance, replacements and readings.

 

The water meter accurately records your water consumption. If your old water meter was under registering the amount of water used, you might see an increase in your consumption. Otherwise your consumption should be normal.

 

The appointment will take approximately 30 to 60 minutes to complete.

 

Appointments can be booked online or by calling toll free at 1-833-926-2626.  The appointments can be scheduled Monday to Friday from 8 a.m. to 8 p.m. Please have your notice letter with you when booking an appointment.

 

W

amco will make every effort to accommodate your schedule. Appointment times are scheduled from Monday to Friday from 8 a.m. to 8 p.m.