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Under the policy, an accidental leak is defined as an unintentional water loss caused by broken and/or malfunctioning plumbing fixtures and/or pipes within a residence or building.
An extension for paying water and wastewater bills will not be provided because of a pending adjustment request. Residents are advised to pay the full amount of the accidental high-water bill within the normal payment period while your adjustment request is being investigated or enter into a payment arrangement with Alectra Utilities for the accidental high-water bill amount to remain in good standing on all current billings.
Eligibility
Under the policy, an accidental leak is defined as an unintentional water loss caused by broken and/or malfunctioning plumbing fixtures and/or pipes within a residence or building. To be eligible for the City's accidental water leak adjustment:
Not all applicants will qualify for an adjustment to their account. Adjustment will not be granted for the following:
Application Process:
Please note, if the form is not completed in full, or does not contain all the necessary attachments as deemed satisfactory by the City, the request will be returned to the customer.
Phone: 905-832-2281
Fax: 905-303-2005
Email: accessvaughan@vaughan.ca