Recycling/Organics frozen to your bins?

During the winter months with the colder outdoor temperatures, some waste materials may freeze inside the bins and directly adhere to the bins' interior.

If your collector is unable to dislodge the waste materials by banging the container onto the truck, the material will remain inside of the bin. We ask that residents hold any materials that remain inside the collected containers until the following week. Unfortunately, due to scheduling, we are unable to return for bins that were not fully collected due to the material freezing inside.

To prevent material from freezing and adhering to the inside of the bins on colder days, the City recommends setting out material for 7 a.m., on the morning of waste collection, instead of the night before.

Set-back from road during snow plowing

Snowbanks

Do not place materials on top of or behind snowbanks – it poses a hazard to collection staff and causes recycling or waste to spill onto the roadway. In these cases, waste materials placed on and/or behind snowbanks may not be picked up.

Example of a correct set out

Bins are placed neatly, in a horizontal line, across the driveway on the owner’s property and away from snowbanks and the curb.