Are late registrations in virtual programs permitted?
Registration for virtual programs is open until the day of the first class, except for programs including a supply kit, which must be picked-up from a community centre in advance.

Virtual program capacities
There are limited spots available, but participants are encouraged to add themselves to the waitlist as participation numbers and ratios will be closely monitored.

Waitlists
Is your preferred session full? Add yourself to the waitlist. If a spot becomes available you will receive an email notification with the option to accept and register or decline the spot, directly from your online account. If your spot has not been accepted within 24 hours of receiving the email, it will be made available to the next person on the waitlist. Please ensure a current email address is associated to all participant profiles.

Equipment required & livestreaming via Zoom
All participants must be able to sign into the Zoom web application and have video/audio capability.

City instructors will livestream programming via the Zoom web application. All program participants will be provided an information package on how we will use various features on the Zoom platform to ensure all participants have an engaging, fun and safe experience.

Online behaviour guidelines
All program participants are expected to adhere to strict behaviour guidelines. Each participant will be required to sign a pledge to exercise the principles of being a good digital citizen. (i.e., code of conduct).

Our staffing complement for virtual programs will also include a moderator who will monitor programs and chat rooms to ensure that the environment remains positive and all participants stay safe. Behaviours that pose a safety risk to the individual or others may result in the participant having their mic and/or video muted and/or removal from the program.

Camera shy? We understand! You can turn off your camera while participating in a virtual program.

Supplies required
If there are specific supply needs for the program the instructor will email all participant families, the week before programs start to provide a supply list. Most items are basic everyday items you can find around the house or purchase at a local supply or dollar store.

For programs where supplies are provided, prepared supply kits are included in the cost and will be made available for curbside pick-up at a community centre.

Parent/guardian assistance
We recommend that parents/guardians are at the computer assisting their child for all preschool and special needs programs. For other programs, we suggest that parent/guardians assist with the first few moments of setup and login.

Refund/withdrawal policy for virtual programs
A request for refund must be made before the second scheduled class. A full refund, less a $25 administration fee, is payable, or a credit may be left on account.

Requests for refunds and withdrawals must be submitted via email to RecCSD@vaughan.ca. Credit card refunds are processed within 3-5 business days.

Waiver of Liability
The City of Vaughan shall not be liable, eiather directly or indirectly, for any claims, or any damages, costs and expenses, including but not limited to personal injury, property damage or lost or stolen property, arising from or connected with participation in any activity contemplated by a registration, whether or not such injury, damage or loss occurred as result of any negligence, negligent misrepresentation, breach of statutory duty, breach of the Occupiers’ Liability Act and/or breach of contract on the part of the City.

Parts of our programming may be physically and/or emotionally demanding. Participants must recognize the inherent risk of injury in our programs/camps and understand each participant assumes the risk of injury resulting from participation.