Insurance And Risk Management

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Insurance and Risk Management

The Insurance and Risk Management division of the Office of the City Clerk is responsible for three main areas:

claim administration
risk financing
risk control

How to submit a claim

Municipal Act, 2001 S.O. 2001, Section 44, 10 requires that,

A claim must be filed and submitted within 10 days of the incident's occurrence. If you chose to submit a written notice of the claim, it must be sent by registered mail to the clerk of the municipality and must contain notice of the injury complained of, including the date, time and location of the occurrence.

To submit a claim, complete the Claim Report Form (PDF). Once the form is completed, use one of the following methods to submit it:

Mail:     Office of the City Clerk
             Insurance and Risk Management Division
             City of Vaughan
             2141 Major Mackenzie Dr.

Fax: 905-832-8535

Email: claimservices@vaughan.ca

Submitting a written notice

Alternatively, a written notice can be submitted by mail, fax or email. The notice should include the following:

Contact information

name of claimant
mailing address
phone number
email address
the above information of the person submitting the claim if he above information of the person submitting the claim if different from the claimant

Date

date of occurrence
time of day

Description of occurrence

briefly describe the actions leading up to the loss or injury

Type of damage or injury

provide details of the damages or injury

Name of other parties involved

advise if there are other parties involved in this occurrence other than the City (i.e. contractor, developer)

Photography

provide photographs of the damages and photographs the location where the incident occurred

Next steps

Within two weeks of the Office of the City Clerk receiving the claim, a written acknowledgment will be sent from the Risk Management division confirming receipt of the claim. This acknowledgment will include a claim number; keep the number as a reference for future communication.

The Risk Management division will begin an investigation based on the information provided and may be in contact to request additional information. Due to the uniqueness of each claim, the timeline concerning the final decision of a claim will vary.

To find out more about a submitted claim, please send an inquiry to claimservices@vaughan.ca or contact the Office of the City Clerk at 905-832-2281, ext. 8905.

Claims involving community hazards

If a hazard is noticed in the community, please contact the appropriate department listed below:

For parks- and forestry-related hazards, contact parksandforestryoperations@vaughan.ca.
For ice- and snow-related hazards on roadways, contact works@vaughan.ca.
For all other hazards, notify Access Vaughan at 905-832-2281.

Claims involving York Region or Ministry of Transportation

For claims involving regional roads and infrastructure, contact York Region at 1-877-464-9675.
For claims involving the provincial highways and infrastructure please contact the Ministry of Government and Consumer Services, Risk Management and Insurance Services Branch, at 416-314-3445.
For claims involving Highway 407 ETR, fill out their damage claim form which can be found at the bottom of this page.

To determine whether a road is municipal, regional, or provincial, please reference this York Region road identification map.

Note: a fraudulent claim is a criminal offence. All fraudulent claims will be prosecuted to the full extent of the law.

Contact Information

Office of the City Clerk -
Insurance and Risk Management

Phone: 905-832-2281 ext. 8905