In year two (December 2019 to December 2020), through Alternative Work Arrangements, the City continued to deliver services without disruption. Learning and development courses shifted from in-person to virtual, so learning and development continues for all staff. Out of 10 key activities, three have been completed, six are in progress and one is currently being monitored.

Legend: green means Proceeding as Anticipated, yellow means Monitoring Progress, red means Under Review/Reassessment, grey means Not Yet Commenced/On Hold

​Complete	​Establish Alternative Work Arrangements (AWA) Policy and Procedures
​Complete	​Develop a Senior Leadership Team Governance Model
​Complete	​Implement Phase 2 (all staff learning module) of the Talent Management System (Halogen) to all staff
Proceeding as Anticipated	Foster a culture of Service Excellence by increasing staff engagement (conduct staff engagement surveys)
Proceeding as Anticipated	Develop a Workplace Wellness Program
Proceeding as Anticipated	Continue the delivery of the Learning and Organizational Development Program
Proceeding as Anticipated	Develop a Mentorship Program
Proceeding as Anticipated	Develop and implement a Succession Planning Framework
​ Proceeding as Anticipated	Implement the Workforce Management System (Time and Attendance Program)
​  Monitoring Progress	​Implement Phase 3 (full performance management module for all staff) of Talent Management System (Halogen)