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Home > Service Excellence > Performance Dashboard > Operational Performance
Operational Performance
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Operational Performance

In year three (December 2020 to December 2021), the City began an end-to-end review of the Development Application Approval Process, which aims to
modernize and transform development application intake and enhance service delivery using a citizen portal that will enable the digitization of the front-end, intake and review processes. The Public Service Level Review has been re-scoped into three phases and will focus on Winter Maintenance/Controls in phase one of the project. Work is well underway to modernize the City’s Counter Service delivery which will provide a citizen-centric approach to service delivery and optimize a variety of service channels, including phone, mail, email, in-person and online services. The City continues to strengthen its innovation and continuous improvement programming by offering LEAN white, yellow and green belt training opportunities, which will help build a culture of business transformation. Out of nine key activities, seven are in progress, one is currently being monitored and one is on hold.

Image of gauge with lever pointing to green meaning proceeding as anticipated

​Legend: green means Proceeding as Anticipated, yellow means Monitoring Progress, red means Under Review/Reassessment, grey means Not Yet Commenced/On Hold

Overall, the performance dashboard gauge is showing green (Proceeding as Anticipated) for this strategic priority.
 
Status on key activities
 
Green: Proceeding as Anticipated Proceeding as Anticipated​ ​Develop data management and data analytics framework
Green: Proceeding as Anticipated Proceeding as Anticipated​ ​Establish a Strategic Innovation and Process Improvement function and create a culture of continuous improvement and leverage existing and new technology and systems
Green: Proceeding as Anticipated Proceeding as Anticipated​ ​Establish Corporate Performance Measurement (CPM) program and related performance scorecards for each portfolio/department
Implement continuous improvement initiatives and business process reviews to improve operations and service delivery/service modernization
​Green: Proceeding as Anticipated Proceeding as Anticipated ​a. Review and enhance the Development Application and Approval process (DAAP)
​Green: Proceeding as Anticipated Proceeding as Anticipated ​b. Implement the Finance Modernization project
​Green: Proceeding as Anticipated Proceeding as Anticipated c. Conduct the Public Works Service Level Review
​Green: Proceeding as Anticipated Proceeding as Anticipated d. Counter Service Transformation
​Yellow: Monitoring Progress Monitoring Progress ​e. Develop Contract Management Framework
​Green: Proceeding as Anticipated On Hold ​f. Implement Ideas @ Work
 
 

 Contact Information

 

Office of Transformation and Strategy

Phone: 905-832-2281
 
Email: vaughanvision@vaughan.ca

Location:

Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
 

 Strategic Priorities

 
  • Active, Safe and Diverse Communities
  • Citizen Experience
  • City Building
  • Economic Prosperity, Investment and Social Capital
  • Environmental Stewardship
  • Good Governance
  • Staff Engagement
  • Transportation and Mobility
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 Related Links

 
  • 2014-2018 Term of Council Strategy
  • Members of Council
  • Office of Transformation and Strategy
  • Performance Dashboard
  • Reading the Service Excellence Map
  • Strategic Priorities
  • Task Forces
  • Understanding the Strategic Plan
 

 Additional Resources

 
  • 2018-2022 Term of Council Service Excellence Strategic Plan brochure (PDF)
  • Video: 2018-2022 Term of Council Service Excellence Strategic Plan
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