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Home > Service Excellence > Performance Dashboard > Operational Performance
Operational Performance
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In year one (December 2018 to December 2019), Lean methodology and training was introduced with a program that included in-class training and certification. Out of six key activities, one has been completed and five are in progress.

Image of gauge with lever pointing to green meaning proceeding as anticipated

​Legend: green means Proceeding as Anticipated, yellow means Monitoring Progress, red means Under Review/Reassessment, grey means Not Yet Commenced  

Overall, the performance dashboard gauge is showing green (Proceeding as Anticipated) for this strategic priority.
 
Status on key activities
 
​Complete ​Establish a Strategic Innovation and Process Improvement function for the corporation and advance the culture of continuous improvement
 Green: Proceeding as Anticipated Proceeding as Anticipated Develop data management and data analytics framework
 Green: Proceeding as Anticipated Proceeding as Anticipated Establish performance scorecards for each portfolio/department
 Green: Proceeding as Anticipated Proceeding as Anticipated Implement continuous improvement initiatives and business process reviews to improve operations and service delivery/service modernization a. Review the development application and approval (DAAP) process
 Green: Proceeding as Anticipated Proceeding as Anticipated Implement continuous improvement initiatives and business process reviews to improve operations and service delivery/service modernization b. Implement the Finance Modernization project
 Green: Proceeding as Anticipated Proceeding as Anticipated Implement continuous improvement initiatives and business process reviews to improve operations and service delivery/service modernization c. Conduct the Public Works Service Level Review
 
 

 Contact Information

 

Office of Transformation and Strategy

Phone: 905-832-2281
 
Email: vaughanvision@vaughan.ca

Location:

Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
 

 Strategic Priorities

 
  • Active, Safe and Diverse Communities
  • Citizen Experience
  • City Building
  • Economic Prosperity, Investment and Social Capital
  • Environmental Stewardship
  • Good Governance
  • Staff Engagement
  • Transportation and Mobility
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 Related Links

 
  • 2014-2018 Term of Council Strategy
  • Citizen Satisfaction Survey
  • Members of Council
  • Office of Transformation and Strategy
  • Performance Dashboard
  • Reading the Service Excellence Map
  • Strategic Priorities
  • Task Forces
  • Understanding the Strategic Plan
 

 Additional Resources

 
  • 2018-2022 Term of Council Service Excellence Strategic Plan brochure (PDF)
  • Video: 2018-2022 Term of Council Service Excellence Strategic Plan
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