In year one (December 2018 to December 2019), Service Vaughan, a self-service online reporting and follow-up tool for residents to submit service requests or comments, launched to the public. Out of six key activities, one has been completed, one has not yet started and four are in progress.

Legend: green means Proceeding as Anticipated, yellow means Monitoring Progress, red means Under Review/Reassessment, grey means Not Yet Commenced    

​ Complete	​S-01.1.3 Conduct the Citizen Satisfaction Survey (2018)
Proceeding as Anticipated	S-01.1.1 Define the citizen experience (service level expectations) for each business function and align service costs with service value/benefits
Proceeding as Anticipated	S-01.2.1 Implement the Customer Relationship Management System: Service Vaughan
Proceeding as Anticipated	S-01.2.2 Implement Digital Strategy Initiatives
​ Proceeding as Anticipated	​S-01.2.4 Implement the new vaughan.ca website
Not Yet Commenced	S-01.2.3 Implement an Open Data Program