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Home > Service Excellence > Performance Dashboard > Citizen Experience
Citizen Experience
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In year one (December 2018 to December 2019), Service Vaughan, a self-service online reporting and follow-up tool for residents to submit service requests or comments, launched to the public. Out of six key activities, one has been completed, one has not yet started and four are in progress.

 

Image of gauge with lever pointing to green meaning proceeding as anticipated
Legend: green means Proceeding as Anticipated, yellow means Monitoring Progress, red means Under Review/Reassessment, grey means Not Yet Commenced    

Overall, the performance dashboard gauge is showing green (Proceeding as Anticipated) for this strategic priority.
 
Status on key activities
​ Complete ​S-01.1.3 Conduct the Citizen Satisfaction Survey (2018)
 Green: Proceeding as AnticipatedProceeding as Anticipated S-01.1.1 Define the citizen experience (service level expectations) for each business function and align service costs with service value/benefits
 Green: Proceeding as AnticipatedProceeding as Anticipated S-01.2.1 Implement the Customer Relationship Management System: Service Vaughan
 Green: Proceeding as AnticipatedProceeding as Anticipated S-01.2.2 Implement Digital Strategy Initiatives
​ Green: Proceeding as AnticipatedProceeding as Anticipated ​S-01.2.4 Implement the new vaughan.ca website
 Grey: Not Yet CommencedNot Yet Commenced S-01.2.3 Implement an Open Data Program
 

 Contact Information

 

Office of Transformation and Strategy

Phone: 905-832-2281
 
Email: vaughanvision@vaughan.ca

Location:

Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
 

 Strategic Priorities

 
  • Active, Safe and Diverse Communities
  • City Building
  • Economic Prosperity, Investment and Social Capital
  • Environmental Stewardship
  • Good Governance
  • Operational Performance
  • Staff Engagement
  • Transportation and Mobility
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 Related Links

 
  • 2014-2018 Term of Council Strategy
  • Citizen Satisfaction Survey
  • Members of Council
  • Office of Transformation and Strategy
  • Performance Dashboard
  • Reading the Service Excellence Map
  • Strategic Priorities
  • Task Forces
  • Understanding the Strategic Plan
 

 Additional Resources

 
  • 2018-2022 Term of Council Service Excellence Strategic Plan brochure (PDF)
  • Video: 2018-2022 Term of Council Service Excellence Strategic Plan
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