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Home > Service Excellence > Performance Dashboard > Citizen Experience
Citizen Experience
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Citizen Experience

In year three (December 2020 to December 2021), the Customer Relationship Management (CRM) implementation was achieved for Environmental Services, Access Vaughan, Traffic Services and implementation commenced in Parks, Forestry and Horticulture Operations. Out of six key activities, three are in progress, two are currently being monitored and one on hold.

Image of gauge with lever pointing to green meaning proceeding as anticipated
Legend: green means Proceeding as Anticipated, yellow means Monitoring Progress, red means Under Review/Reassessment, grey means Not Yet Commenced/On Hold

Overall, the performance dashboard gauge is showing green (Proceeding as Anticipated) for this strategic priority.
 
Status on key activities
​Green: Proceeding as AnticipatedProceeding as Anticipated ​Implement Digital Strategy Initiatives
​Green: Proceeding as AnticipatedProceeding as Anticipated ​Implement the Customer Relationship Management System
Green: Proceeding as AnticipatedProceeding as Anticipated Implement the new vaughan.ca website
 ​Yellow: Monitoring Progress  Monitoring Progress ​Conduct the Citizen Satisfaction Survey
​ Yellow: Monitoring Progress  Monitoring Progress ​Define the citizen experience (service level expectations) for each business function and align service costs with service value/benefits
Grey: Not Yet CommencedOn Hold Implement an Open Data Program
 

 Contact Information

 

Office of Transformation and Strategy

Phone: 905-832-2281
 
Email: vaughanvision@vaughan.ca

Location:

Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
 

 Strategic Priorities

 
  • Active, Safe and Diverse Communities
  • City Building
  • Economic Prosperity, Investment and Social Capital
  • Environmental Stewardship
  • Good Governance
  • Operational Performance
  • Staff Engagement
  • Transportation and Mobility
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 Related Links

 
  • 2014-2018 Term of Council Strategy
  • Members of Council
  • Office of Transformation and Strategy
  • Performance Dashboard
  • Reading the Service Excellence Map
  • Strategic Priorities
  • Task Forces
  • Understanding the Strategic Plan
 

 Additional Resources

 
  • 2018-2022 Term of Council Service Excellence Strategic Plan brochure (PDF)
  • Video: 2018-2022 Term of Council Service Excellence Strategic Plan
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