In year two (December 2019 to December 2020), 12 digital strategy projects were completed including an online permit portal. During the pandemic, the city has ensured that quality services continue to be delivered for families, businesses and all citizens. Out of six key activities, three are in progress, two are currently being monitored and one has not yet commenced.

Legend: green means Proceeding as Anticipated, yellow means Monitoring Progress, red means Under Review/Reassessment, grey means Not Yet Commenced/On Hold

Proceeding as Anticipated	Implement the Customer Relationship Management System: Service Vaughan
Proceeding as Anticipated	Implement Digital Strategy Initiatives
​Proceeding as Anticipated	​Implement the new vaughan.ca website
​  Monitoring Progress	​Conduct the Citizen Satisfaction Survey
​   Monitoring Progress	​Define the citizen experience (service level expectations) for each business function and align service costs with service value/benefits
Not Yet Commenced/On Hold	Implement an Open Data Program