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In year three (December 2020 to December 2021), the Customer Relationship Management (CRM) implementation was achieved for Environmental Services, Access Vaughan, Traffic Services and implementation commenced in Parks, Forestry and Horticulture Operations. Out of six key activities, three are in progress, two are currently being monitored and one on hold.
Legend: green means Proceeding as Anticipated, yellow means Monitoring Progress, red means Under Review/Reassessment, grey means Not Yet Commenced/On Hold
Office of Transformation and Strategy