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Home > Service Excellence > 2014-2018 Term of Council Service Excellence Strategic Plan
Service Excellence
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The City of Vaughan has refreshed its strategic plan to enhance our model and approach to Service Excellence. This plan puts the focus on you – our citizens and businesses – as well as each other. We are committed to enhancing the citizen experience and how we deliver services to ensure the entire organization uses a consistent approach to make it easier for you to do business with the City.
The new approach to Service Excellence also includes the alignment of the City’s budget with the priorities and goals of the strategic plan while keeping the tax rate in line with targets set by Council.
 
link to strategy maplink to vaughan vision 2020 page
link to project updateslink to reports and presentationslink to strategic initiatives










 
 

 Contact Information

 

Office of Transformation and Strategy

Phone: 905-832-2281
 
Email: vaughanvision@vaughan.ca

Location:

Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
 

 Related Links

 
  • Project Updates
  • Reports and Presentations
  • Strategic Initiatives
  • Strategy Map
  • Vaughan Vision 2020 Strategic Plan
 

 Additional Resources

 
  • Citizen Survey
  • Major Projects and Reports
  • Office of Transformation and Strategy
  • Strategic Planning
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