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2014-2018 Term of Council Service Excellence Strategic Plan
Service Excellence
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T
he City of Vaughan has refreshed its strategic plan to enhance our model and approach to Service Excellence. This plan puts the focus on you – our citizens and businesses – as well as each other. We are committed to enhancing the citizen experience and how we deliver services to ensure the entire organization uses a consistent approach to make it easier for you to do business with the City.
The new approach to Service Excellence also includes the alignment of the City’s
budget
with the priorities and goals of the strategic plan while keeping the tax rate in line with targets set by Council.
Contact Information
Office of Transformation and Strategy
Phone:
905-832-2281
Email:
vaughanvision@vaughan.ca
Location:
Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
Related Links
Project Updates
Reports and Presentations
Strategic Initiatives
Strategy Map
Vaughan Vision 2020 Strategic Plan
Additional Resources
Citizen Survey
Major Projects and Reports
Office of Transformation and Strategy
Strategic Planning
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