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Home > Service Excellence > 2014-2018 Term of Council Service Excellence Strategic Plan > Project Updates
Project Updates
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The Service Excellence Journey continues. The City is proud to report tremendous progress has been made on the strategic plan that was introduced in 2015.
 
Vaughan is committed to creating a place that is vibrant, dynamic and inclusive. From towers rising in our new downtown - the Vaughan Metropolitan Centre - to getting the site ready for our future hospital, there is activity, movement and motion all around us. Read about our Service Excellence Journey (PDF) and learn about the progress Vaughan Council has made on their strategic goals throughout this Term of Council.
 
Council and the community will continue to be provided with semi-annual progress reports on the status of these key activities.
 
Below is a list of priority projects and strategic initiatives identified by the current term of Council.

Term of Council Priority Projects

  • Improve municipal road network
  • Continue to develop transit, cycling and pedestrian options to get around the city
  • Facilitate the development of the Vaughan Metropolitan Centre (VMC)
  • Support the development of the hospital
  • Re-establish the urban tree canopy
  • Invest, renew and manage infrastructure and assets
  • Continue to ensure the safety and well-being of citizens
  • Meet Council tax rate target (no greater than three per cent)
  • Update the Official Plan and supporting studies
  • Attract investment and create jobs
  • Create and manage affordable housing options (secondary suites)
  • Continue to cultivate an environmentally sustainable city
  • Support and promote arts, culture, heritage and sports in the community
  • Continue to advance a culture of excellence in governance
  • Establish a lobbyist registry
  • Enhance civic pride through a consistent city-wide approach to citizen engagement

Service Excellence Strategic Initiatives

  • Citizen experience
  • Operational performance
  • Staff engagement

 New Service Excellence Journey brochure

Service Excellence Journey brochure coverService Excellence Journey brochure infographics

Download a copy of the new Service Excellence brochure - At Your Service: Our journey toward service excellence 2014-2018 (PDF).

 

 Contact Information

 

Office of Transformation and Strategy

Phone: 905-832-2281

Email: vaughanvision@vaughan.ca

Location:
Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1

 

 Related Links

 
  • How Do We Measure Up?
  • Reports and Presentations
  • Strategic Initiatives
  • Strategy Map
  • Vaughan Vision 2020 Strategic Plan
 

 Additional Resources

 
  • Citizen Survey
  • Major Projects and Reports
  • Office of Transformation and Strategy
  • Strategic Planning
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