2018-2022 Term of Council Service Excellence Strategic Plan

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2018-2022 Term of Council Service Excellence Strategic Plan

Each four-year Term of Council Service Excellence Strategic Plan incrementally contributes toward the achievement of the Vaughan Vision. This plan builds off the 2014-2018 plan, continuing the alignment of people, priorities, processes and technology. It outlines Vaughan’s Vision, Mission and Values and identifies the strategic key activities that staff will focus on to enable the execution and implementation of projects related to Council’s commitments to the citizens of Vaughan.

Help the City advance what matters most to you

Thank you to everyone who participated in the June 27 workshops and took the survey, which was open from June 8 to Aug. 31, to share their thoughts on what the City should consider including in the next iteration of the Service Excellence Strategic Plan, which will guide the organization over the 2022-2026 Term of Council.

The City values the feedback and opinions of its residents so that it can advance what matters most to citizens. City-building is a collective effort – get involved and help ensure Vaughan continues to be a great place to live, work and play.

Service Excellence News

The 2018-2022 Term of Council Service Excellence Strategic Plan is aligned with the 2022 Budget and 2023-2026 Capital Plan (PDF) and will position the City to deliver on Council-approved priorities while continuing to keep the tax rate increase among the lowest in the Greater Toronto Area.

2018-2022 Term of Council Service Excellence Strategic Plan - Year 3 Key Results (PDF)

Read the 2018-2022 Service Excellence Journey (PDF)

For the fifth consecutive year, the City of Vaughan received the World Council on City Data (WCCD) ISO 37120 Platinum Certification for 2019, demonstrating a commitment to high-calibre data and data-driven management.

The WCCD Vaughan Data Driven Insights report provides highlights of the globally comparable data used to improve the delivery of public services and the high level of customer service residents and businesses rely on each day.