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Home > Service Excellence
2018-2022 Term of Council Service Excellence Strategic Plan
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Strategic Plan webpage banner image 
The 2018-2022 Term of Council Service Excellence Strategic Plan serves as a map to guide the City through the next four years.
Each four-year Term of Council Service Excellence Strategic Plan incrementally con­tributes toward the achievement of the Vaughan Vision. This plan builds off the 2014-2018 plan, continuing the alignment of people, priorities, processes and technology. It outlines Vaughan’s Vision, Mission and Values and identifies the strategic key activ­ities that staff will focus on to enable the execution and implementation of projects related to Council’s commitments to the citizens of Vaughan.
The 2018-2022 Term of Council Service Excellence Strategic Plan is aligned with the 2019 Budget and 2020-2022 Financial Plan (PDF) and will position the City to deliver on Council-approved priorities while continuing to keep the tax rate increase among the lowest in the Greater Toronto Area.
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 Contact Information

 

Office of Transformation and Strategy

Phone: 905-832-2281
 
Email: vaughanvision@vaughan.ca

Location:

Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
 

 Related Links

 
  • 2014-2018 Term of Council Strategy
  • Citizen Satisfaction Survey
  • Members of Council
  • Office of Transformation and Strategy
  • Performance Dashboard
  • Reading the Service Excellence Map
  • Reports
  • Strategic Priorities
  • Task Forces
  • Understanding the Strategic Plan
 

 Additional Resources

 
  • 2018-2022 Term of Council Service Excellence Strategic Plan brochure (PDF)
  • Video: 2018-2022 Term of Council Service Excellence Strategic Plan
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