2018-2022 Term of Council Service Excellence Strategic Plan

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2018-2022 Term of Council Service Excellence Strategic Plan

Each four-year Term of Council Service Excellence Strategic Plan incrementally contributes toward the achievement of the Vaughan Vision. This plan builds off the 2014-2018 plan, continuing the alignment of people, priorities, processes and technology. It outlines Vaughan’s Vision, Mission and Values and identifies the strategic key activities that staff will focus on to enable the execution and implementation of projects related to Council’s commitments to the citizens of Vaughan.

Service Excellence News

The 2018-2022 Term of Council Service Excellence Strategic Plan is aligned with the 2022 Budget and 2023-2026 Capital Plan (PDF) and will position the City to deliver on Council-approved priorities while continuing to keep the tax rate increase among the lowest in the Greater Toronto Area.

2018-2022 Term of Council Service Excellence Strategic Plan - Year 3 Key Results (PDF)

Read the 2018-2022 Service Excellence Journey (PDF)

For the fifth consecutive year, the City of Vaughan received the World Council on City Data (WCCD) ISO 37120 Platinum Certification for 2019, demonstrating a commitment to high-calibre data and data-driven management.

The WCCD Vaughan Data Driven Insights report provides highlights of the globally comparable data used to improve the delivery of public services and the high level of customer service residents and businesses rely on each day.

Contact Information

Office of Transformation and Strategy

Phone: 905-832-2281

Email: vaughanvision@vaughan.ca

Location:
Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1

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