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Service Excellence
2018-2022 Term of Council Service Excellence Strategic Plan
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The 2018-2022 Term of Council Service Excellence Strategic Plan serves as a map to guide the City through the next four years.
Each four-year Term of Council Service Excellence Strategic Plan incrementally contributes toward the achievement of the Vaughan Vision. This plan builds off the
2014-2018 plan
, continuing the alignment of people, priorities, processes and technology. It outlines Vaughan’s Vision, Mission and Values and identifies the strategic key activities that staff will focus on to enable the execution and implementation of projects related to Council’s commitments to the citizens of Vaughan.
The 2018-2022 Term of Council Service Excellence Strategic Plan is aligned with the
2021 Budget and 2022 Financial Plan
(PDF) and will position the City to deliver on Council-approved priorities while continuing to keep the tax rate increase among the lowest in the Greater Toronto Area.
2018-2022 Term of Council Service Excellence Strategic Plan - Year Two Key Results
(PDF)
Contact Information
Office of Transformation and Strategy
Phone:
905-832-2281
Email:
vaughanvision@vaughan.ca
Location:
Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
Related Links
2014-2018 Term of Council Strategy
Citizen Satisfaction Survey
Members of Council
Office of Transformation and Strategy
Performance Dashboard
Reading the Service Excellence Map
Reports
Strategic Priorities
Task Forces
Understanding the Strategic Plan
Additional Resources
2018-2022 Term of Council Service Excellence Strategic Plan brochure (PDF)
Video: 2018-2022 Term of Council Service Excellence Strategic Plan
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