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Home > Service Excellence > Understanding the Strategic Plan
About the Strategic Plan
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The 2018-2022 Term of Council Service Excellence Strategic Plan is guided by the City’s Vision, Mission and Values.

 

Vision

 
A city of choice that promotes diversity, innovation and opportunity for all citizens, fostering a vibrant community life that is inclusive, progressive, environmentally responsible and sustainable.
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​Mission

 
Citizens first through Service Excellence.
 
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Values

 
Respect, Accountability and Dedication.
 
 
 
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The plan is then divided into nine strategic priority areas:
  • Transportation and Mobility
  • City Building
  • Environmental Stewardship
  • Active, Safe and Diverse Communities
  • Economic Prosperity, Investment and Social Capital
  • Good Governance
  • Citizen Experience
  • Operational Performance
  • Staff Engagement
Six of the strategic priority areas are primarily reflective of Council’s objectives and three are the Service Excellence objectives. Each strategic priority area is further broken down into result statements that articulate the outcome that is to be achieved at the end of this Term of Council. The results statements enable the organization to cascade the strategic goals into clear, focused and measurable performance results.
 
The Strategic Plan was shaped by a number of factors:  
  • The City’s Vision, Mission and Values
  • The 2018 Citizen Satisfaction Survey results
  • The 2018 Business Sector Survey results (PDF)
  • The 2018 Employee Engagement Survey results
  • The 2019 business plans from each portfolio, office and department
  • The 2019 Budget and 2020-2022 Financial Plan
  • The priorities identified by the Mayor and Members of Council
 

 Contact Information

 
​Office of Transformation and Strategy
 
Phone: 905-832-2281
 
Email: vaughanvision@vaughan.ca

Location:
Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
 

 Related Links

 
  • 2014-2018 Term of Council Strategy
  • Citizen Satisfaction Survey
  • Members of Council
  • Office of Transformation and Strategy
  • Performance Dashboard
  • Reading the Service Excellence Map
  • Reports
  • Strategic Priorities
  • Task Forces
 

 Additional Resources

 
  • 2018-2022 Term of Council Service Excellence Strategic Plan brochure (PDF)
  • Video: 2018-2022 Term of Council Service Excellence Strategic Plan
Page Content 2

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