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Understanding the Strategic Plan
About the Strategic Plan
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The 2018-2022 Term of Council Service Excellence Strategic Plan is guided by the City’s Vision, Mission and Values.
Vision
A city of choice that promotes diversity, innovation and opportunity for all citizens, fostering a vibrant community life that is inclusive, progressive, environmentally responsible and sustainable.
Mission
Citizens first through Service Excellence.
Values
Respect, Accountability and Dedication.
The plan is then divided into nine strategic priority areas:
Transportation and Mobility
City Building
Environmental Stewardship
Active, Safe and Diverse Communities
Economic Prosperity, Investment and Social Capital
Good Governance
Citizen Experience
Operational Performance
Staff Engagement
Six of the strategic priority areas are primarily
reflective of Council’s objectives
and three are the
Service Excellence objectives
. Each strategic priority area is further broken down into result statements that articulate the outcome that is to be achieved at the end of this Term of Council. The results statements enable the organization to cascade the strategic goals into clear, focused and measurable performance results.
The Strategic Plan was shaped by a number of factors:
The City’s Vision, Mission and Values
The 2018 Citizen Satisfaction Survey results
The 2018 Business Sector Survey results
(PDF)
The 2018 Employee Engagement Survey results
The 2019 business plans from each portfolio, office and department
The 2019 Budget and 2020-2022 Financial Plan
The priorities identified by the Mayor and Members of Council
Contact Information
Office of Transformation and Strategy
Phone:
905-832-2281
Email:
vaughanvision@vaughan.ca
Location:
Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
Related Links
2014-2018 Term of Council Strategy
Citizen Satisfaction Survey
Members of Council
Office of Transformation and Strategy
Performance Dashboard
Reading the Service Excellence Map
Reports
Strategic Priorities
Task Forces
Additional Resources
2018-2022 Term of Council Service Excellence Strategic Plan brochure (PDF)
Video: 2018-2022 Term of Council Service Excellence Strategic Plan
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