Term of Council Service Excellence Strategy Map

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Term of Council Service Excellence Strategy Map

Reading the Map

The 2018-2022 Term of Council Service Excellence Strategic Plan is best illustrated through this map – which has many “stops” along the way.

The blue icons (or “stops”) represent the Term of Council Strategic Priorities of Transportation and Mobility; City Building; Environmental Stewardship; Active, Safe and Diverse Communities; and Economic Prosperity, Investment and Social Capital. These are external initiatives.

The green icons represent the Service Excellence Strategic Priorities of Citizen Experience, Operational Performance and Staff Engagement. These are internal initiatives.

The mixed blue/green icon for Good Governance represents the “transfer station” bridging the City’s internal and external initiatives. It guides how the City delivers Service Excellence through responsible and accountable government as it achieves the Term of Council Priorities.

This is not a linear map in which each strategic priority is done in sequence. Rather, each area is equally important and conducted simultaneously.

The business plan icon represents the important role this plays in planning of resources and cross-departmental collaboration on key activities to fulfill the priorities.

Contact Information

Office of Transformation and Strategy

Phone: 905-832-2281

Email: vaughanvision@vaughan.ca

Location:
Vaughan City Hall, Level 400
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1

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Reading the Map

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