• Mobility On-Request service operates on a first-come, first-served basis
• Riders may book up to three passengers per trip
• Rides may be shared with other travellers
• Rides must be booked on the same day of travel

Frequently Asked Questions

Who can participate in the pilot?

Citizens who live within the service area and regularly travel to and from either the Rutherford or Maple GO stations are eligible to participate in the Mobility On-Request pilot. Participants must have access to a smartphone to be able to download the Mobility On-Request app. Take a survey to express your interest in participating.

What is the expected length of this pilot project?

The pilot launched on Monday, May 2 and will continue for approximately one year, based on user demand.

Where can I travel using the Mobility On-Request pilot service?

The service is a curb-to-station pick-up and drop-off program that allows individuals to book trips from their desired address within the service area to either the Rutherford or Maple GO stations in the morning, or from these GO stations to a desired address in the evening. The service can be booked through the Mobility On-Request app, which will be provided for download to those who are accepted into the pilot program.

What days of the week and times of day will the Mobility On-Request pilot service be available?

The service hours will be weekdays, during the morning rush hour (6 a.m. until 9 a.m.) and evening rush hour (from 3:30 p.m. until 6:30 p.m.).

These times may be reviewed and adjusted based on the initial survey to accommodate participants. At this time, no weekend service is proposed. However, weekend service may be added if there is demand or a special occasion that would benefit from the service being active on the weekend.

When can I book my ride?

With the Mobility On-Request App, riders can request a pick up time up to two hours prior to the start of service or two hours in advance of the pick-up time. A pick up can be scheduled anywhere between 15 minutes to two hours from the time of booking.

Once a ride is booked, how long does it take for pickup assuming someone has to be at the station in time for a specific train?

When a ride is requested, before accepting the booking, riders will see the estimated time of pick up and travel time in the vehicle. After accepting the booking, riders will see the estimated time of pick up and the estimated time of drop off, which could be adjusted up to 15 minutes to allow the addition of shared riders. Riders are encouraged to allow 30 minutes travel time to account for shared-ride service.

How much does the ride cost?

When you use your PRESTO card to pay for the GO train at the Rutherford or Maple GO station, the Mobility On-Request service is free. Additional information can be found on YRT’s Ride to GO webpage. A full YRT fare will be charged if you are not using a PRESTO card.

I’ve been accepted into the pilot program – where can I find the Mobility On-Request app?

The app will be shared with all registered pilot participants in advance of the service launch in May 2022.

I’ve been accepted into the Mobility On-Request pilot program – how will I know what the YRT pick-up vehicle will look like?

The vehicle will be a YRT-branded car driven by a YRT transit service operator. The driver will show identification upon arrival.

I participated in the eligibility survey to join the pilot – how will I know if I’ve been accepted into it?

Those who participated in the survey to join the pilot can expect to hear from the City of Vaughan within five business days, by email.

What COVID-19 precautions are in place?

To support the safety and well-being of passengers during the COVID pandemic:

• Vehicles will be limited to three passengers and a driver.
• Drivers and passengers are required to wear face masks while using the pilot service.
• Mobility On-Request vehicles are cleaned regularly.

The precautions taken will follow York Region Transit’s COVID-19 protocols. Please visit COVID-19: YRT Response and Service Updates for any updated changes.