Citizen Surveys

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2018 Citizen Survey

2018 Citizen Satisfaction Survey

Since 2007, the City of Vaughan has conducted citizen satisfaction surveys to gather input from residents on quality of life, delivery of City services, use of tax dollars, and communications and digital services. The City values the feedback and opinions of its residents so that it can improve what matters most to citizens.

From June 18 to July 15, Ipsos conducted 800 telephone surveys on behalf of the City. This important questionnaire as public input is a key driver for decision-making. The calls were placed between the hours of 5 p.m. and 9:15 p.m., and took approximately 12 to 15 minutes to complete.

If you have any questions, please email VaughanVision@vaughan.ca.

Results from the 2016 Citizen Satisfaction Survey

Since 2007, the City has consistently received top marks, scoring above the national average. The 2016 citizen satisfaction survey revealed that 97 per cent say life is good in Vaughan and give high satisfaction rates for everything from libraries and recreation to fire services and waste collection.

Read the 2016 presentation (PDF).

Read the full 2016 report (PDF).

Read the 2016 Citizen Survey infographic (PDF).

Contact Information

Strategic Planning Department

Phone:
905-832-2281

Email:
VaughanVision@vaughan.ca

Location:
Vaughan City Hall, Level 200
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1

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2018 Citizen Satisfaction Survey

Results from the 2016 Citizen Satisfaction Survey

Contact Information

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