COVID-19

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COVID-19

Last updated: Friday, May 29 at 1 p.m.

The health and well-being of citizens, businesses and staff continues to be the City of Vaughan’s top priority.

While the City of Vaughan continues to respond to the global COVID-19 pandemic, the health and safety of citizens and staff remains the priority. As a result, all City facilities are closed to the public until further notice to help break the chain of transmission. To stay up to date on the latest updates as they happen, residents are encouraged to sign up for the City Update eNewsletter at vaughan.ca/CityUpdate and follow the City’s Twitter, Facebook and Instagram channels.

Each level of government has a role to play the emergency responses related to COVID-19. The City has created infographics to help understand this essential information.The image has also been translated to Italian and Chinese.

To assist residents and businesses with the challenges presented by the global COVID-19 pandemic, the City has taken the following actions:

waived the planned 2020 water and wastewater rate increases and defer the annual stormwater charge for 60 days
waived late penalty charge on interim property tax bills and extended the deadline for the Elderly Home-Owners Tax Assistance program
launched a Business Action Plan to help support and protect businesses, consumers and citizens

#TogetherVaughan

Now, more than ever, your well-being is of utmost concern. You have so many things on your mind – your health, your family, working and schooling, your neighbours – it is hard to keep on top of it all. Welcome to Together Vaughan, a portal designed in support of community wellness to keep you engaged and living your best life, regardless of circumstances.
Find the resources you need to enrich your well-being, find the help you need, and discover ways to help others. We will achieve wellness Together Vaughan!

Open for Business

During this challenging time, the City is committed to supporting businesses, consumers and all citizens and has developed an online list of local businesses that are open during the current state of emergency.
This voluntary listing includes both essential services and businesses that have modified operations and provide goods and services by phone, online, take out or delivery.

#ShopVaughanLocal

Residents looking to do their part to support the local economy can do so by shopping remotely with local businesses and restaurants with #ShopVaughanLocal. Citizens are encouraged to do any of the following to show their support for small businesses in Vaughan:

Order take-out or delivery from a local restaurant
Buy gift cards for use at a later date
Order from local businesses online
Share your local love #ShopVaughanLocal
Access government supports for businesses vaughan.ca/business

Service updates and adjustments

All City facilities are closed until further notice. For up-to-date City news on COVID-19, subscribe to the City Update eNewsletter and read the City's various Media Releases. Many services have been updated or adjusted in response to COVID-19:

COVID-19 service updates

In response to the global COVID-19 pandemic, the City of Vaughan has reviewed and made adjustments to its regularly scheduled spring and summer public works operations. Services have been prioritized with a focus on the safety and well-being of everyone in the community, including front-line staff. Here is a list of what is on schedule, reduced, delayed or suspended.

What’s open?

The following services continue to operate without disruption:

Fire and emergency response
Waste collection

The Waste-less Virtual Visits program for one-on-one video coaching on how to divert more materials into blue and green bins. Book a session by contacting 905-832-2281 or accessvaughan@vaughan.ca.
Double-Up Days are scheduled for the weeks of June 16 or June 23

Water/wastewater services

Read about the cancellation of planned water and wastewater increases

By-law and Compliance, Licensing and Permit Services enforcement services
Pay Vaughan Tickets at PayVaughanTicket.com.

To arrange an alternative method of payment or schedule a dispute appointment, call Access Vaughan at 905-832-2281 within 15 days of receiving it. Scheduled disputes are being conducted over the phone until further notice.

The online pet licensing platform for purchases of numbered City tags. Tags must be purchased within 30 days of acquiring a new dog or cat.
Electronic-participation Committee of the Whole and Council meetings continue.

Speaking directly to Council through Skype. Pre-register before noon on the day before the meeting by contacting 905-832-2281 or clerks@vaughan.ca.
Emailing written comments for review as part of an agenda item. Submit before noon on the day before the meeting to clerks@vaughan.ca.
Tuning in to the live meeting broadcast at vaughan.ca/LiveCouncil.

Access Vaughan contact centre at 905-832-2281 or accessvaughan@vaughan.ca
Economic and Cultural Development department frontline services via telephone, teleconference or online
Recreation Services virtual resources

Virtual Summer Adventures - Vaughan to offer online summer camps and programs beginning in July. City instructors will livestream popular summer camp activities and recreational programs remotely via Zoom. Pre-registration is required to participate. The classes will run from Monday, July 6 to Friday, Sept. 4, 2020. Registration starts June 1 at 8:30 a.m.

Vaughan Public Libraries online services at vaughanpl.info

Vaughan Public Libraries now offers curbside pickup of on-shelf books at Bathurst Clark Resource Library, Civic Centre Resource Library and Pierre Berton Resource Library. This new program may be expanded to additional locations based on public demand. Reserve books and arrange a pickup date at vaughanpl.info/curbside.

Service Vaughan online reporting tool at vaughan.ca/ServiceVaughan
Digital permitting portal at vaughan.ca/PermitPortal for citizens and building industry professionals to apply, track and pay for permits online.
The City’s corporate art gallery on Flickr.

What’s closed?

The following City facility closures and program cancellations will be in effect until further notice:

Vaughan City Hall
Joint Operations Centre
All community centre and library branches

All in-library programs canceled until January 2021

All community centre permits/rentals, recreational and library programming, swimming pools, arenas and fitness facilities
All spring recreation programs and all permits have been cancelled
Facilities in parks, including playgrounds, tennis and basketball courts, benches and sports fields
All Council committees and task force meetings (except for Council and Committee of the Whole)

All public engagement events (e.g. information session, open houses, etc.)

Vaughan Animal Shelter

For adoption information or other animal inquiries, contact Access Vaughan at 905-832-2281

City Playhouse Theatre
Tours at Fire Stations
All City-led events until June 2020 have also been postponed
The Office of the Integrity Commissioner and Lobbyist Registrar will not be taking in-person appointments

Health and safety

It is important that every citizen takes the following steps to protect themselves and their loved ones from new and emerging diseases. For instructions on how to keep yourself and others safe, as well as additional information and resources, visit york.ca/COVID19.

Those who feel unwell and believe they have symptoms related to COVID-19 should contact York Region Public Health or Telehealth Ontario at 1-866-797-0000.