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Home > Newsroom > COVID-19 > Service Updates
Service Updates
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The guidance on this page is constantly updated to reflect the new restrictions and public health measures. Any out-of-date content will be changed shortly.
 
A disciplined, responsible and measured approach
 
The City of Vaughan continues to work with all levels of government to implement precautionary measures to ensure public safety in response to COVID-19. All decisions about closing and opening facilities and amenities continue to be informed by Vaughan-specific data and reflect guidance issued by York Region Public Health and the provincial government – with public safety being the priority. 
 
  • Ontario moved to Step 3 on June 16 at 12:01 a.m.
  • Read about Vaughan's current restrictions.
 
ESSENTIAL SERVICES
Essential services remain uninterrupted, including fire and emergency response, waste collection, water/wastewater services, by-law and enforcement services, and the Access Vaughan contact centre at 905-832-2281 or accessvaughan@vaughan.ca, among many others. 

CITY FACILITIES AND AMENITIES AS OF JULY 2

The following facilities remain CLOSED:
  • Vaughan City Hall
  • City Playhouse Theatre
  • Community centres – Maple Community Centre will continue to operate as a vaccination site by appointment only. 
  • Joint Operations Centre
  • Vaughan Animal Shelter – except by appointment, for adoption purposes only

The following amenities are OPEN (users are reminded to follow all public health guidelines – including practising physical distancing – when visiting these amenities): 

  • Baseball fields and natural grass soccer fields
  • Basketball courts
  • Bocce courts
  • Indoor fitness centres
  • Indoor pools
  • Off-leash dog park
  • Outdoor basketball courts
  • Outdoor bocce courts
  • Outdoor exercise equipment
  • Outdoor fitness classes
  • Outdoor volleyball courts
  • Parking lots in parks adjacent to synthetic soccer fields
  • Playgrounds  
  • Skateboard parks
  • Splashpads 
  • Synthetic soccer fields
  • Tennis courts 
  • Trails
  • Uplands Golf and Ski Club
  • Vaughan Public Libraries – Bathurst Clark, Civic Centre, and Pierre Berton

Additional service details

RECREATION SERVICES 

Fitness centres 
  • Vaughan fitness centres are operating under the guidance of public health authorities. This includes controlled access, capacity limits of up to 50 per cent where physical distancing permits, scheduled 75-minute workout time blocks and a 15-minute shutdown in between appointments for cleaning.
  • All fitness centres will reopen with the exception of Garnet A. Williams while renovations are underway. Members will be able to exercise at a temporary fitness facility secured by the City in the plaza behind Promenade Mall at 7700 Bathurst St., Unit 1. The Maple fitness centre will re-open once the COVID-19 vaccination clinic closes, to be determined by York Region Public Health. 
  • Existing members must reactivate their membership in advance, as an active membership is required to book a time block, otherwise a single visit fee will be applied. To reactivate an existing membership, email recCSD@vaughan.ca or call Access Vaughan at 905-832-2281. Members can register for a workout four days and two hours in advance. For further details, visit vaughan.ca/fitness.
  • In-person outdoor fitness classes will continue to run at select Vaughan community centres for the remainder of July. Classes are free for members and non-members must pay a single class fee A new fitness class schedule, featuring indoor classes, will start in August. Virtual fitness classes, delivered via Zoom, continue to be offered. For more details, visit vaughan.ca/fitness.
  • For more information, visit vaughan.ca/fitness.
Pools
  • Pools are operating based on the guidance of public health authorities. This includes controlled access, capacity limits of up to 50 per cent where physical distancing permits, scheduled 60-minute pool time blocks and a 30-minute shutdown in between for cleaning and sanitization. Spas and diving boards will be available to use. Water slides will remain closed until further notice.
  • Members are advised to reactive their membership in advance, as an active membership is required to book a time block, otherwise a single visit fee will be applied. To reactivate an existing membership, email recCSD@vaughan.ca or call Access Vaughan at 905-832-2281.  
  • Members and residents can register for a swim or aquafitness class four days and two hours in advance. Non-members and non-residents can register for a swim or aquafitness class two days and two hours in advance. For details, visit vaughan.ca/swim.
Camps
  • Modified, in-person summer camps will be offered for children ages six to 12 from July 5 to Sept. 3. For details visit vaughan.ca/camps. 
Facility rentals and events
  • All indoor permits scheduled at City of Vaughan facilities have been cancelled until further notice. Outdoor permits that meet Step 2 regulations are permitted. Contracts will be adjusted without penalty. Refunds will automatically be issued to all participant accounts where payments have been applied, unless permit holders wish to keep a credit on their account. See our Facility Rentals & Parties page or email RecCSD@vaughan.ca for more information.
  • All City of Vaughan community centres and the City Playhouse Theatre remain closed to the public, and in-person City-led events are postponed until further notice.
VAUGHAN PUBLIC LIBRARIES
  • The three Resource Libraries (Bathurst Clark, Civic Centre and Pierre Berton) opened their doors to the public at 25 per cent capacity with the public heatlh protocols in place. Curbside pickup is still available at all locations except Maple Library. Virtual programs and Virtual Information Desk services continue.
  • In addition, VPL’s fully digital library provides access to a robust collection of resources as well as online programming to enrich, inspire and transform. Digital resources include e-books, e-audiobooks, movies, music, a wide range of databases and more. Engaging online programming is provided for all ages across multiple platforms and includes everything from story times to guest speakers and virtual author visits. To access this service, visit vaughanpl.info/VPL_at_home. 
COUNCIL MEETINGS
 
  • Electronic-participation Committee of the Whole and Council meetings are continuing. Upcoming agendas can be viewed at vaughan.ca/CouncilMeetings. While Vaughan City Hall remains closed to the public, visit vaughan.ca/HaveYourSay to learn more about how to participate virtually, including speaking live to Council via teleconference or telephone. Email or written communications are also accepted. Citizens can watch the meetings by tuning in to the live broadcast at vaughan.ca/LiveCouncil.  
WASTE COLLECTIONS
 
  • In response to the global COVID-19 pandemic, the City of Vaughan continues to modify and transition many services and programs online to support citizens and businesses. As part of this approach, the 2021 Waste Collection Schedule (PDF) has been redesigned and will be easily accessible online and in a condensed hard-copy version.
  • Residents can also receive customized notifications about their collections by downloading the Recycle Coach mobile app. For one-on-one video coaching on how to divert more materials into blue boxes and green bins, book a Waste-less Virtual Visit session by contacting 905-832-2281 or accessvaughan@vaughan.ca. 
  • While the City’s Joint Operations Centre remains closed for in-person visits, residents can purchase garbage tags, blue boxes and green bins online on Service Vaughan. A new temporary bin exchange program is also being offered, which allows residents to replace broken City blue boxes and green bins through home delivery. 

 

PUBLIC WORKS SERVICES
  • Through the street sweeping program, the removal of more than 10,000 tons of material from roads has been completed. This removal accounts for approximately half of the material that would have made its way into the City’s stormwater management ponds and catch basins. Other maintenance priorities include litter pickup, garbage collection, boulevard maintenance, grass cutting, pavement marking and water and wastewater services. 
  • The department has also launched a pilot project using Quick Response (QR) Codes to alert staff about full garbage cans in select City parks. Residents can scan the code found on the garbage can using their smartphone to notify City staff when it is full and needs to be emptied. Regular waste collection of these bins continues, but the codes allow residents to alert the City when additional cleaning is required. These bins have smaller openings that help deter animals from getting inside as well as illegal household dumping. 
BUILDING AND DEVELOPMENT
  • The City’s Building Standards department continues to provide essential city-building services such as building code enforcement, processing building permits, conducting inspections and issuing occupancy permits. The department has also launched a new digital permitting portal enabling citizens and building industry professionals to apply, track and pay for permits online. Discover the services at vaughan.ca/ServiceVaughan.
  • Additional online permitting options launched by the Development Engineering department for pools, grading for sheds, home additions and more can now be submitted and approved through the platform at vaughan.ca/ServiceVaughan. 

DEVELOPMENT PLANNING

  • The City’s Development Planning and Vaughan Metropolitan Centre (VMC) teams have innovated their processes to ensure planning approvals and shovel-ready projects can move forward during the pandemic. These include new digital development applications, electronic-participation Pre-Application Consultations and virtual Heritage Vaughan and Design Review Panel meetings. 
  • Several projects are underway that will guide development for intensification areas, such as the VMC, Vaughan Mills Centre and the Yonge Steeles Corridor, with a focus on safety, active transportation and sustainability. Work also continues on the Maple and Kleinburg-Nashville Heritage Conservation District Plan Reviews, as well as a heritage inventory update. 

 

POLICY PLANNING AND ENVIRONMENTAL SUSTAINABILITY

  • Land use studies are also underway to guide the development of transit-supportive, complete communities in Vaughan. Current studies include the Promenade Centre Secondary Plan, Weston 7 Secondary Plan and supporting Transportation Master Plan, and Concord Go Centre Mobility Hub Study and supporting Transportation Master Plan. Various stakeholder and public feedback opportunities will continue to be explored throughout the process. For more information on these transformational City-building initiatives, visit vaughan.ca/PolicyPlanning.

 

BY-LAW AND COMPLIANCE, ENFORCEMENT SERVICES

  • Temporary outdoor patios: Only licensed Eating Establishments and Banquet Halls are eligible to receive a permit to operate a Temporary Outdoor Patio. To learn more, visit vaughan.ca/patios.
  • Ticket payments and disputes: Online payments of administrative monetary penalties, such as parking tickets, can be made via payvaughanticket.com. To arrange an alternative method of payment or schedule a dispute appointment, call 905-832-2281 within 15 days of receiving it. At the time of call, individuals will be asked their preferred option for a screening – phone or online. If an online screening is requested, an online form will be sent via email. Once completed, the Screenings Officer will review the information and inform the resident of the decision via email, in addition to any applicable next steps.
  • Parking permits: On-street, visitor and overnight parking permits can be obtained online at vaughan.ca/parking. 

 

 
VAUGHAN ANIMAL SERVICES
  • Animal shelter: The Vaughan Animal Services Shelter remains closed, with limited access for adoption and pet recovery services by appointment only. Book an appointment by contacting 905-832-2281 or animal.services@vaughan.ca.
  • Pet licensing: Vaughan pet licensing and tag purchases are also available online. For general information, please visit vaughan.ca/AnimalServices. 
INTEGRITY COMMISSIONER AND LOBBYIST REGISTRAR
  • The Office of the Integrity Commissioner and Lobbyist Registrar will not be taking in-person meetings while Vaughan City Hall remains closed. To book a virtual meeting, email integrity.commissioner@vaughan.ca or call 905-832-2281, ext. 8314 on weekdays between 9 a.m. and 5 p.m. 
BUSINESS SUPPORTS
Virtual programs and new services are being offered to further support local businesses, including:
  • the vaughanbusiness.ca website with a dedicated COVID-19 information page.
  • virtual business advisory services to support with registering a business, business planning, accessing government assistance programs and more. Local businesses can access these services through this online form.
  • sector-specific eNewsletters to keep businesses up to date on government announcements, funding and relevant programming. Businesses can subscribe here.
  • online resources such as the #ShopVaughanLocal campaign and the Open For Business webpage.
  • access to all events and webinars hosted virtually for businesses across York Region via vaughanbusiness.ca/events.
  • season two of the Vaughan Rising Podcast, which examines the resilience of Vaughan’s business community and talks to leaders who are pivoting, innovating and doing what it takes to make it through to the other side of the pandemic.  
OTHER SERVICES AND PROGRAMS FOR CITIZENS
Many services continue to be offered online or via telephone, including:
  • the City’s Art Integration Collection in a digital art gallery on Flickr, which features the 77 art acquisitions by local and GTA-based artists housed permanently in the collection.
  • the Service Vaughan portal to complete online services or report a non-emergency issue with waste collection, roads, traffic lights and more.
  • visitvaughan.ca – a new visitor website that offers an exploration of all there is to see and do in Vaughan. The “explore online now, visit later” platform, developed in partnership with the Tourism Vaughan Corporation and Central Counties Tourism, offers interactive content, including museum tours, cooking lessons, educational webinars, roller-coaster rides and more.  
LOOKING FOR MORE INFORMATION?
For more information, contact Access Vaughan at 905-832-2281 or accessvaughan@vaughan.ca. Residents can also visit:
  • vaughan.ca/CityUpdate to sign up for the City’s eNewsletter and receive news as it is released.
  • the City’s Twitter, Facebook and Instagram channels to stay up to date on the latest news.
  • york.ca/COVID19 for COVID-19-related resources, online tools and more information from York Region Public Health.
  • ontario.ca/COVID19 for news and updates on provincial public health measures.      


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