Service Updates

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Service Updates

A disciplined, responsible and measured approach.

Most facilities – including Vaughan City Hall and the Joint Operations Centre – remain closed until further notice. Many services have been updated or adjusted in response to COVID-19.

The City of Vaughan continues to work with all levels of government to ensure the safety and well-being of citizens, businesses and staff. All decisions about closing and opening facilities and amenities continue to be informed by Vaughan-specific data and reflect guidance issued by York Region Public Health and the provincial government – with public safety being the priority.

Ontario is currently in Step 3 of the Roadmap to Reopening
Read about Vaughan's current restrictions.

Proof of vaccination for City facilities and programs

Following the recent release of the Province of Ontario’s guidance on proof of vaccination, the City will adhere to its direction on vaccine requirements for those who access City facilities or plan to participate in the upcoming fall recreation programs. More information is available at Vaccination Requirements for City Programs.

ESSENTIAL SERVICES
Essential services remain uninterrupted, including fire and emergency response, waste collection, water/wastewater services, by-law and enforcement services, and the Access Vaughan contact centre at 905-832-2281 or accessvaughan@vaughan.ca, among many others.

The following facilities remain CLOSED:

Vaughan City Hall

City Playhouse Theatre

Joint Operations Centre
Vaughan Animal Shelter – except by appointment, for adoption purposes only

The following amenities are OPEN (users are reminded to follow all public health guidelines – including practising physical distancing and wearing a mask – when visiting these amenities):

Baseball fields and natural grass soccer fields
Basketball courts
Bocce courts
Indoor fitness centres
Indoor pools
Off-leash dog park
Outdoor basketball courts

Outdoor bocce courts
Outdoor exercise equipment
Outdoor fitness classes
Outdoor volleyball courts
Parking lots in parks adjacent to synthetic soccer fields
Playgrounds
Skateboard parks
Splashpads
Synthetic soccer fields
Tennis courts
Trails
Uplands Golf and Ski Club
Vaughan Public Libraries: Ansley Grove Library, Bathurst Clark Resource Library, Civic Centre Resource Library, Dufferin Clark Library, Kleinburg Library, Mackenzie Health Vaughan Library, Pierre Berton Resource Library, Pleasant Ridge Library, Vellore Village Library and Woodbridge Library (Maple Library closed for renovations)

Additional service details

RECREATION SERVICES

Information below is about the COVID-19-specific operations of City facilities and programs. If you are looking for vaccination requirement information, read about the City's Vaccine requirements for recreation programs and facilities.

Fitness centres

Vaughan fitness centres are operating under the guidance of public health authorities. This includes controlled access, capacity limits of up to 50 per cent where physical distancing permits, scheduled 75-minute workout time blocks and a 15-minute shutdown in between appointments for cleaning.
All fitness centres will reopen with the exception of Garnet A. Williams while renovations are underway. Members will be able to exercise at a temporary fitness facility secured by the City in the plaza behind Promenade Mall at 7700 Bathurst St., Unit 1. The Maple fitness centre will re-open once the COVID-19 vaccination clinic closes, to be determined by York Region Public Health.
Existing members must reactivate their membership in advance, as an active membership is required to book a time block, otherwise a single visit fee will be applied. To reactivate an existing membership, email recCSD@vaughan.ca or call Access Vaughan at 905-832-2281. Members can register for a workout four days and two hours in advance. For further details, visit vaughan.ca/fitness.
For more information, visit vaughan.ca/fitness.

Recreational swimming and Aquafitness

Vaughan community centre pools are open to the public for recreational and length swimming, as well as aquafitness. Pools operate based on the guidance of public health authorities. This includes controlled access, limited capacity of up to 50 per cent capacity where physical distancing permits. Regular recreational swim and aquafitness rates apply; children under four years of age are FREE. View or download schedules for more details. View pool locations and amenities.

Lessons

Swim Instructors will remain on deck while instructing all learn-to-swim lessons at Vaughan pools this fall; parent/guardian participation in water is required for Preschool 1 to 5 and Swimmer 1 to 3 swim levels.
Pre-registration is required at vaughan.perfectmind.com. Use Google Chrome for best results.
Visit the Learn to Swim Lessons page for more information.

Aquatic Leadership Programs

Swim instructors and lifeguards are prestigious part-time jobs, and we’re always hiring! Receive training and certification in our aquatic leadership programs. Character building, course and fitness membership discounts, competitive wages - so many reasons to become a Vaughan lifeguard or swim instructor!
Visit the Aquatic Leadership page for more information.

Facility rentals and events

All indoor permits scheduled at City of Vaughan facilities have been cancelled until further notice. Outdoor permits that meet Step 3 regulations are permitted. See our Facility Rentals & Parties page or email RecCSD@vaughan.ca for more information.

VAUGHAN PUBLIC LIBRARIES

VPL opened its community branches to the public, cautiously and safely. Customers will be able to browse the physical collection, access on-site study and reading spaces, and use public computers. Visitors are reminded to remain vigilant and follow public health guidelines, including physically distancing at least six feet (two metres) from others, wearing a mask or face covering, and thoroughly washing and sanitizing hands. Visit Vaughan Public Libraries (vaughanpl.info) for more information.

COUNCIL MEETINGS

Electronic-participation Committee of the Whole and Council meetings are continuing. Upcoming agendas can be viewed at vaughan.ca/CouncilMeetings. While Vaughan City Hall remains closed to the public, visit vaughan.ca/HaveYourSay to learn more about how to participate virtually, including speaking live to Council via teleconference or telephone. Email or written communications are also accepted. Citizens can watch the meetings by tuning in to the live broadcast at vaughan.ca/LiveCouncil.

WASTE COLLECTIONS

In response to the global COVID-19 pandemic, the City of Vaughan continues to modify and transition many services and programs online to support citizens and businesses. As part of this approach, the 2021 Waste Collection Schedule (PDF) has been redesigned and will be easily accessible online and in a condensed hard-copy version.

Residents can also receive customized notifications about their collections by downloading the Recycle Coach mobile app. For one-on-one video coaching on how to divert more materials into blue boxes and green bins, book a Waste-less Virtual Visit session by contacting 905-832-2281 or accessvaughan@vaughan.ca.

While the City’s Joint Operations Centre remains closed for in-person visits, residents can purchase garbage tags, blue boxes and green bins online on Service Vaughan. A new temporary bin exchange program is also being offered, which allows residents to replace broken City blue boxes and green bins through home delivery.

PUBLIC WORKS SERVICES

Through the street sweeping program, the removal of more than 10,000 tons of material from roads has been completed. This removal accounts for approximately half of the material that would have made its way into the City’s stormwater management ponds and catch basins. Other maintenance priorities include litter pickup, garbage collection, boulevard maintenance, grass cutting, pavement marking and water and wastewater services.

The department has also launched a pilot project using Quick Response (QR) Codes to alert staff about full garbage cans in select City parks. Residents can scan the code found on the garbage can using their smartphone to notify City staff when it is full and needs to be emptied. Regular waste collection of these bins continues, but the codes allow residents to alert the City when additional cleaning is required. These bins have smaller openings that help deter animals from getting inside as well as illegal household dumping.

BUILDING AND DEVELOPMENT

The City’s Building Standards department continues to provide essential city-building services such as building code enforcement, processing building permits, conducting inspections and issuing occupancy permits. The department has also launched a new digital permitting portal enabling citizens and building industry professionals to apply, track and pay for permits online. Discover the services at vaughan.ca/ServiceVaughan.

Additional online permitting options launched by the Development Engineering department for pools, grading for sheds, home additions and more can now be submitted and approved through the platform at vaughan.ca/ServiceVaughan.

DEVELOPMENT PLANNING

The City’s Development Planning and Vaughan Metropolitan Centre (VMC) teams have innovated their processes to ensure planning approvals and shovel-ready projects can move forward during the pandemic. These include new digital development applications, electronic-participation Pre-Application Consultations and virtual Heritage Vaughan and Design Review Panel meetings.

Several projects are underway that will guide development for intensification areas, such as the VMC, Vaughan Mills Centre and the Yonge Steeles Corridor, with a focus on safety, active transportation and sustainability. Work also continues on the Maple and Kleinburg-Nashville Heritage Conservation District Plan Reviews, as well as a heritage inventory update.

POLICY PLANNING AND ENVIRONMENTAL SUSTAINABILITY

Land use studies are also underway to guide the development of transit-supportive, complete communities in Vaughan. Current studies include the Promenade Centre Secondary Plan, Weston 7 Secondary Plan and supporting Transportation Master Plan, and Concord GO Centre Mobility Hub Study and supporting Transportation Master Plan. Various stakeholder and public feedback opportunities will continue to be explored throughout the process. For more information on these transformational City-building initiatives, visit vaughan.ca/PolicyPlanning.

BY-LAW AND COMPLIANCE, ENFORCEMENT SERVICES

Temporary outdoor patios: Only licensed Eating Establishments and Banquet Halls are eligible to receive a permit to operate a Temporary Outdoor Patio. To learn more, visit vaughan.ca/patios.

Ticket payments and disputes: Online payments of administrative monetary penalties, such as parking tickets, can be made via payvaughanticket.com. To arrange an alternative method of payment or schedule a dispute appointment, call 905-832-2281 within 15 days of receiving it. At the time of call, individuals will be asked their preferred option for a screening – phone or online. If an online screening is requested, an online form will be sent via email. Once completed, the Screenings Officer will review the information and inform the resident of the decision via email, in addition to any applicable next steps.

Parking permits: On-street, visitor and overnight parking permits can be obtained online at vaughan.ca/parking.

VAUGHAN ANIMAL SERVICES

Animal shelter: The Vaughan Animal Services Shelter remains closed, with limited access for adoption and pet recovery services by appointment only. Book an appointment by contacting 905-832-2281 or animal.services@vaughan.ca.

Pet licensing: Vaughan pet licensing and tag purchases are also available online. For general information, please visit vaughan.ca/AnimalServices.

INTEGRITY COMMISSIONER AND LOBBYIST REGISTRAR

The Office of the Integrity Commissioner and Lobbyist Registrar will not be taking in-person meetings while Vaughan City Hall remains closed. To book a virtual meeting, email integrity.commissioner@vaughan.ca or call 905-832-2281, ext. 8314 on weekdays between 9 a.m. and 5 p.m.

BUSINESS SUPPORTS

Virtual programs and new services are being offered to further support local businesses, including:

the vaughanbusiness.ca website with a dedicated COVID-19 information page.
virtual business advisory services to support with registering a business, business planning, accessing government assistance programs and more. Local businesses can access these services through this online form.
sector-specific eNewsletters to keep businesses up to date on government announcements, funding and relevant programming. Businesses can subscribe here.
online resources such as the #ShopVaughanLocal campaign and the Open For Business webpage.
access to all events and webinars hosted virtually for businesses across York Region via vaughanbusiness.ca/events.
season two of the Vaughan Rising Podcast, which examines the resilience of Vaughan’s business community and talks to leaders who are pivoting, innovating and doing what it takes to make it through to the other side of the pandemic.

OTHER SERVICES AND PROGRAMS FOR CITIZENS

Many services continue to be offered online or via telephone, including:

the City’s Art Integration Collection in a digital art gallery on Flickr, which features the 77 art acquisitions by local and GTA-based artists housed permanently in the collection.
the Service Vaughan portal to complete online services or report a non-emergency issue with waste collection, roads, traffic lights and more.
visitvaughan.ca – a new visitor website that offers an exploration of all there is to see and do in Vaughan. The “explore online now, visit later” platform, developed in partnership with the Tourism Vaughan Corporation and Central Counties Tourism, offers interactive content, including museum tours, cooking lessons, educational webinars, roller-coaster rides and more.

The guidance on this page is constantly updated to reflect the new restrictions and public health measures. Any out-of-date content will be changed shortly.

Contact Information

Telehealth Ontario

Call if you develop symptoms.
Phone: 1-866-797-0000

York Region Public Health
Phone: 1-800-361-5653

City-related matters:
Phone: 905-832-2281

Vaccination-related matters:
vaccination@vaughan.ca

Media requests:
corpcomm@vaughan.ca

Location:
Vaughan City Hall, Level 200
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1

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