Office of Transformation and Strategy

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Office of Transformation and Strategy

Message to the community

The City of Vaughan is a rapidly changing and dynamic organization. I am honoured to lead a team of professionals who are dedicated to working with City staff and our leaders to spearhead transformational change across all departments.

The Office of Transformation and Strategy works with our partners in every City department to determine strategic directions, set priorities and objectives, and report on our progress as we meet the goals of the City. We are here to provide support and guidance, and to help shape the culture of innovation and service excellence.

Our mandate includes the development of the 2018-2022 Term of Council Service Excellence Strategic Plan, which depicts Council’s priorities and helps guide the organization’s efforts.

We are also responsible for what I refer to as an Integrated Management Framework, which brings together our commitment to excellence in project management, change management, corporate performance measures, enterprise risk management, innovation and continuous business process improvements to enhance operational performance and the citizen experience.

It is about aligning our efforts, skills and capacity to empower and enable staff to provide service excellence in everything we do.

With so much on the go, I am inspired to come to work every day to collaborate with my team and colleagues, and to contribute to such a productive and dynamic City.

Kathy Kestides
Director, Office of Transformation and Strategy