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Home > City Hall > Corporate Management Team > Deputy City Manager, Community Services
Mary Reali, Deputy City Manager, Community Services
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Community Services manages hundreds of operational services in its commitment to serving Vaughan citizens. The focus is on providing efficient, responsive and innovative programs, services and events that promote healthy, vibrant and safe neighbourhoods while meeting the community’s needs.

This includes the safety of our citizens by delivering education, inspection, enforcement, community relations and emergency response to the City.
The City of Vaughan recognizes the value of these services and celebrates the personal, social, economic and environmental benefits that these programs and services provide.
Community Services Portfolio:
Access Vaughan is the contact centre for the City of Vaughan. General enquiries are answered by knowledgeable and courteous staff.  Services provided via the Access Vaughan Contact Centre, include:  Textnet; UbiDuo; Language Line.
 
By-law and Compliance, Licensing and Permit Services is responsible for issuing most of the licenses and permits in the city, investigating by-law related complaints, and ensuring compliance with City by-laws.  Vaughan Animal Services is dedicated to creating a safe community for pets and their owners by providing services such as dog and cat licensing, animal control by-law education, pick up of injured or stray dogs and cats, reuniting owners with lost pets, and pet adoption.
 
Facility Services provides property management services for all City of Vaughan municipal buildings, including operations, security, and maintenance. The City's community centres, recreation facilities and all associated mechanical equipment are operated by the Facility Services team.
 
Vaughan Fire and Rescue Service (VFRS) continue to be recognized in Ontario as leaders in emergency service delivery which includes Fire Prevention (Fire Safety Basics - CTV News Video), Operations, Communications, Mechanical, and Training. 

Every year since 2011, as part of the Alarms for Life program, VFRS has gone door-to-door to teach residents about fire prevention.  As VFRS can’t visit every home this year, all residents are encouraged to take fire prevention into their own hands and do the following:
 
  • Place smoke alarms on every level of the home and outside all sleeping areas - required by law
  • Install carbon monoxide detectors near the bedroom areas in your home - required by law
  • Replace smoke alarms every 10 years
  • Replace carbon monoxide alarms every five years or as recommended by the manufacturer
  • Change the batteries in your alarms when you change your clock in the spring and fall for daylight time

Vaughan's Fire & Rescue Service has joined forces with a group of high school drama students to try to drive home the importance of fire safety to teenagers by creating a fire safety video for teens - "Fire Safety Keeps You Cool".

Female Firefighter Camp new in 2017 - Basic training with Vaughan firefighters, in Vaughan's first mini-recruit training for young women between 15 - 18 years of age. 

Recreation Services plays an integral role in providing quality recreational, cultural and active living programs, services and events in an accessible, equitable and efficient manner to enhance the quality of life and leisure time of the City’s growing and diverse community.  The Recreation Services department is comprised of Events and Recreation including the City Playhouse Theatre.

  
Residents are encouraged to take full advantage of the excellent opportunities available here in Vaughan.
  
City of Vaughan 
 

 Contact Information

 

Mary Reali
Deputy City Manager,
Community Services
Phone: (905) 832-2281  ext. 8234

Sandra Neira
Executive Assistant
Phone: (905) 832-2281  ext. 8200

Phone [Access Vaughan]
905-832-2281

Automated Attendant
905-832-8585

TTY

1-866-543-0545
 
Email

Access Vaughan

By-law and Compliance, Licensing and Permit Services

Facility Services

Fire and Rescue Service

Recreation Services

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 External Resources

 
  • Government of Canada
  • Government of Ontario
  • Regional Municipality of York
 

 Internal Resources

 
  • Accessibility
  • Active Together Master Plan
  • Animal Services
  • By-law Enforcement
  • City Playhouse Theatre
  • City Services
  • Emergency Planning
  • Events
  • Fire and Rescue Operations
  • Major Projects and Reports
  • Recreation Facility Rentals
  • Recreation Part-Time and Seasonal Employment | Volunteers
  • Recreation Program Registration
  • Vaughan Vision 2020 | Service Excellence Strategic Map [Term of Council 2014-2018]
  • Vaughan Newsroom
 

 Department Links

 
  • Access Vaughan
  • By-law and Compliance,
  • Licensing and Permit Services
  • Facility Services
  • Fire and Rescue Service
  • Recreation Services

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