Access Vaughan is the contact centre for the City of Vaughan.

Call us with your questions or concerns regarding any City of Vaughan programs or services.  Access Vaughan is able to assist callers with general inquiries.

Your questions will be answered promptly by knowledgeable and caring staff. If more information or action is required we will put you in touch with the appropriate department for resolution to your inquiry.

You may also visit us at the Information Desk for face-to-face assistance.

Services that we provide via the Access Vaughan Contact Centre:

In an effort to enhance our service, the City of Vaughan has implemented Textnet service and software that enable deaf, deafened, hard of hearing or speech-impaired residents to more easily access and converse with us.

Our contact centre staff are trained to use the new technology.