Access Vaughan

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Access Vaughan - City of Vaughan's Contact Centre

COVID-19 Service Update

Access Vaughan continues to operate within regular business hours. With the temporary closure of Vaughan City Hall until further notice. there is no in-person service at the information counter at this time.

Access Vaughan is the contact centre for the City of Vaughan.

Call us with your questions or concerns regarding any City of Vaughan programs or services. Access Vaughan is able to assist callers with general inquiries.

Your questions will be answered promptly by knowledgeable and caring staff. If more information or action is required we will put you in touch with the appropriate department for resolution to your inquiry.

You Asked, We Answered

Have a question about a service in Vaughan? Want to

report an issue? Looking for an update on the City’s COVID-19 response efforts? Access Vaughan is standing by with Citizen Service Representatives ready to respond to all resident inquiries. Reach the City’s contact centre by phone at 905-832-2281 (toll-free: 1-844-832-2112) or email at accessvaughan@vaughan.ca.

Every month, the City will release popular questions and answers received and responded to by Access Vaughan in a series called ‘You Asked, We Answered.’ Below are the top five inquiries received in July.

Services that are provided via the Access Vaughan Contact Centre:

Textnet

In an effort to enhance our service, the City of Vaughan has implemented Textnet service and software that enable deaf, deafened, hard of hearing or speech-impaired residents to more easily access and converse with us.

Our contact centre staff are trained to use the new technology.

Textnet enables you to continue to use your familiar TTY communication device; however, it converts the communication to a pop-up text message that appears on your computer screen - essentially creating an online conversation.

Residents can access Textnet service by calling: 1-866-543-0545

UbiDuo

With the UbiDuo, communication is quick: the deaf, hard of hearing or hearing person can start a conversation right away instead of writing on paper and pen, or waiting for an interpreter to arrive.

Language Line

Language should never be a barrier. We speak your language!

Language Line, an over the phone interpretation system that provides verbal translation in over 150 languages, is available free of charge to residents. Request this service with one of our Citizen Service Representatives via the Access Vaughan Contact Centre.

Hours of Operation

Contact Centre

Monday to Friday from 8:30 am to 7:30 pm

Information Desk

Monday to Friday from 8:30 am to 4:30 pm