Reinvigorating 'traditional' services

As communities respond to the second wave of COVID-19 and some adapt to modified Stage 2 restrictions, the City of Vaughan continues to offer a multitude of online programs, services, activities, tools and resources for residents and businesses to access from the safety and comfort of home. Although some of the City’s physical doors remain closed, departments across the organization have introduced or enhanced virtual offerings to provide new, efficient and streamlined experiences. By reinvigorating traditional services, enhancing digital platforms and modifying in-person programs, the City is delivering Service Excellence – virtually – throughout the global pandemic.  More