Citizen Survey Frequently Asked Questions

The Citizen Survey is used to gather input from residents on quality of life, delivery of City services, value for tax dollars, and communications and digital services. The City of Vaughan values the feedback and opinions of its residents and that data contributes to measuring the impact of City services, service delivery improvement and future planning initiatives.

Cities are inherently dynamic. Vaughan conducts citizen surveys to understand the evolving needs and desires of the growing community. By maintaining a consistent pulse on the city’s inevitable shifts and developments, Vaughan can continue improving and delivering service excellence.

Conducting citizen surveys is also an effective way to examine the City’s performance in comparison to the national norm and see how Vaughan’s service offering and delivery measures up to other municipalities.

A third-party agency conducts about 800 random surveys that are weighted based on age, gender and ward within Vaughan to match the general population of the city based on the most recent Census data. The survey is conducted using both random digit dial telephone and online data collection methodology. 

The Citizen Survey is typically conducted every two years by a third-party agency. The most recent survey was conducted in 2022 and administered by Forum Research. By leveraging a market research company, the City of Vaughan can collect data with a high degree of statistical confidence, meaning the results are an accurate representation of the Vaughan population.