You spoke. We heard you. Web strategy feedback is in.

• The current website is unattractive, cluttered and confusing.
• The current website search function is difficult, and services are hard to find.
• The content on the current website is inconsistent, inaccurate and outdated.
• The current website doesn’t show what activities and events are happening in Vaughan in a simple and easy-to-use manner.
• The current website doesn’t offer enough online payment and self-service options – which is very important to users.

• The current website has a lot of information.
• The key accessibility features are readily available on every page (font sizing, contrast adjustment, assistive technology app).
• The translation capabilities are incorporated throughout the website using Google Translate™.

A complete summary of the findings can be found in the City of Vaughan External Survey Summary (PDF)

• modern, accessible and mobile-friendly pages – compliance to Accessibility of Ontarians with Disabilities Act (AODA) or the World Wide Web Consortium (W3C) Standards.
• large, easy-to-read buttons and typography
• real and relatable pictures of the city – no stock photos or cartoons
• advanced search and filtering options (advanced search with filtering - City of Toronto example)
• ability to log, track and close service requests online with the payment option capabilities
• simple, clear and up-to-date content that is easy to understand